We are seeking a Guest Experience Manager, who will be responsible for providing a safe and enjoyable environment for guests and staff at all times. This individual will supervise part time event staff, monitor departmental activities, and perform general administrative duties. The Guest Experience Manager will ensure that staff has appropriate knowledge and tools, through training and coaching.
General Responsibilities Include:
Front of House Manager for Rose Quarter events- ensuring we are providing a safe environment and creating extraordinary moments for our guests and employees.
Coaching, Training, and Disciplinary Action up to termination of the Guest Experience event related staff.
Responding to guest feedback via phone and e-mail, as a guest resolution expert.
Maintenance and proper documentation of employee attendance records to ensure compliance of attendance policy and applicable Oregon laws.
Monthly scheduling of Guest Experience employees to maintain appropriate staffing levels for events at the Rose Quarter.
Hiring and on-boarding of part time staff.
Providing event staffing estimates and invoices to Event Management team.
Additional projects, as assigned, by the Senior Director of Guest Experience.
You have a high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Requires general office experience and/or knowledge of office principles.
You are able to work evenings, weekends, and holidays.
You possess knowledge of basic computing equipment and software typical in a modern office environment. You must be knowledgeable in practical application of Windows OS, MS Outlook, Word and Excel preferred.
Understand the internal and external customers' needs and have the ability to respond accordingly; can anticipate customer needs; will give high priority to service and customer satisfaction.
You are able to develop constructive and cooperative working relationships with others, and maintain them over time.
You understand written sentences and paragraphs in work related documents and e-mails.
You provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
You are able to maintain confidentiality, work with sensitive and proprietary information and exercise discretion.
Knowledge of ABI Mastermind Time and Attendance System, preferred
About Rose Quarter - Portland Trail Blazers - Rip City Management
The Rose Quarter in Portland, OR is owned by an affiliate of the Portland Trail Blazers and managed by Rip City Management. The Rose Quarter includes 20,000-seat Moda Center, 12,000-seat Veterans Memorial Coliseum, 6,500-seat Theater of the Clouds, 40,000-square foot Exhibit Hall and the Rose Quarter Commons. Home to the NBA Portland Trail Blazers, the Moda Center is a $267 million multi-purpose a...rena that opened in the fall of 1995. The WHL Winterhawks play in Veterans Memorial Coliseum, which opened in 1961 and served as the original home of the Trail Blazers. Veterans Memorial Coliseum is attached to 40,000-square foot Exhibit Hall and seven meeting rooms. The Commons, Portland’s largest outdoor public plaza, connects the Moda Center and the Veterans Memorial Coliseum and can accommodate up to 5,000 people for outdoor events. Levy Restaurants is the official food and beverage concessionaire for the Rose Quarter.