SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the General Manger position at Meridian Centre in St. Catharines, Ontario, Canada. The General Manager is responsible for the overall management, promotion and operation of the facility, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking and related operations by performing the following duties personally or through subordinates.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Establishes and maintains active contact and an effective working relationship with the Client/Contract Administrator, tenants, government departments and agencies, sports and entertainment industry, community and civic organizations, to encourage continual and regular use of the facilities.
Monitors compliance with all provisions of SMG’s management services contract and develops and implements facility goals in accordance with the contract, the Client’s objectives, corporate policy, and good business practice.
Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
Directs the development, administration and execution of all financial and operating reports including: preliminary budget, capital expenses, operating revenue, expense budgets, etc.
Ensures that the facility materials, equipment and supplies are inventoried; additionally approves the purchase of facilities supplies, materials, and athletic equipment as needed.
Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility, as well as, direction and oversight of the day-to-day operations and the booking and promotion of events.
Negotiates and provides final approval on all contractual agreements with vendors, and use agreements with event organizers, hosts, managers and producers.
Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: maintain high-standards for guest services, employee training and development, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management procedures, or other areas as required.
Oversees the development of the annual business plan, including; event calendar, activity schedules, sales and marketing activities and goals, service objectives and projections for attendance and/or revenue.
Conduct weekly meetings with senior staff, as well as regular meetings with contract administrator, municipal leaders, marketing/alliance partners, budgeting and staff meetings.
Other duties as assigned.
Manages subordinate Directors and Managers who supervise employees in the Finance, Marketing, Operations, Food & Beverage Departments or other facility departments.
Responsible for the overall direction, coordination, and evaluation of these units
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field
Minimum of 5-7 years’ experience industry experience in a senior management function of an Arena, or stadium, or equivalent combination of education and experience
Experience in contract negotiation, business law, purchasing procedures, and supervising personnel
Skills and Abilities
Excellent communication and interpersonal skills and organizational ability
Ability to work with and maintain highly confidential information is required
Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description
Ability to anticipate problems and implement immediate corrective action
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
Considerable knowledge of safety regulations and other federal, provincial or local laws and regulations
Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
Bilingual (English/French) preferred
To perform this job successfully, an individual should be proficient In Word and Excel.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Auto- allowance eligibility
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements to:
Karen Donoghue SMG- Meridian Centre 300 Conshohocken State Road, Suite 450 West Conshohocken, PA 19428 Email- firstname.lastname@example.org Fax Number -610-729-1592
Applicants that need reasonable accommodations to complete the application process may contact- 610-729-1074
SMG, the world leader in venue management, marketing and development, was founded in 1977 with the management of our first facility, the Louisiana Superdome. We soon grew to manage convention centers, exhibition halls and trade centers, arenas, stadiums, performing arts centers, theaters, and specific-use venues such as equestrian centers. SMG’s clients benefit from the company’s depth of resource...s and its unparalleled expertise, leadership, and creative problem-solving. Our successful growth has been built on the many partnerships, relationships, and resources we have developed with our clients — both municipal and private. This unique combination of resources, relationships, and expertise has allowed SMG to define and refine the industry throughout its history. Our ownership and team of dedicated corporate support personnel make us unrivalled in the field of private facility management.