Responsible professional level work in soliciting sales for the selling and booking of events or activities such as conventions, exhibitions, festivals, public assembly activities, etc. to be held at the Port St. Lucie Civic Center. This position works closely with the Civic Center Business Development Specialist to expand the portfolio of business for the Port St. Lucie Civic Center. Some of the work is done off premises and may require travel for business meetings, seminars, conferences and tourism related events. There is a significant amount of telephone, computer and paperwork involved in the daily performance of this position. Work hours include weekdays, evening, weekends and holidays. Work is performed under the general supervision of the Assistant Director or Director.
ESSENTIAL DUTIES The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. •Generates and follows up on leads generated through networking events, trade shows, inbound and outbound calls, and internet based lead services. •Promotes the Civic Center to business, non-profit, groups and other organizations that may be interested in using the Civic Center. •May assist in establishing relationships with associations, business organizations (e.g. Chambers of Commerce, Convention and Visitors Bureaus) and generate referrals. •Responds to telephone and internet inquiries from prospective and confirmed lessees concerning rental rates and space availability. •Tracks sales calls, inquiries, prospects, attempts and develops weekly / monthly sales reports to document productivity. •Investigates available dates and compatible spaces for new and repeat clients; suggesting alternate dates when necessary. •Conducts tours of the facilities with prospective clients. •Oversees the event application and contract process, including presentation of information, negotiations, collections of deposits and fees. •May assist with putting together sponsorship benefits, packages and contracts. •Adds or changes information in the booking calendar. •Updates event information by entering data into a computerized event management system. •Effectively presents proposals over the phone and in person during site visits and appointments. •Works with Event Specialists to transition clients from prospective to contracted, ensuring a smooth changeover to the Event Specialist. •Follows up with all rental inquiries and documents to document outcome. •Provides information for and relays information between Civic Center staff involved in servicing an event, including event coordinating, accounting and technical sections. •Makes formal presentations to client organizations and convention and exhibition manager regarding facility rental policies rates fire and technical regulations, support service and other related topics. •Demonstrates superior seamless customer service, integrity and commitment to innovation, efficiency and fiscally responsible activity. •Converts prospects to clients; successfully conducts telephone sales calls to both new and existing customers, and uses effective closing techniques. •Prepares and processes contracts, addenda, certificates of insurance and documentation as may be necessary for the facility rental process. •Receives, reviews, prepares and/or submits a variety of documents such as contracts, insurance certificates, liquor licensing documents, purchase orders, purchase requisitions, schedules, press releases, budget requests, program information sheets, calendars, correspondence, etc. for approval by immediate supervisor. •May serve as event coordinator or oversee work of Event Representatives during functions to assist with coordinating move-in, set up, problem resolution, function flow, tear down, and / or move-out. •Assists in planning and developing brochures and flyers. Compiles information and articles for various publications. •Interacts and communicates with departmental supervisors and employees, sales representatives, community leaders, entertainers, business owners, media representatives, civic groups and the public. •Assists with the review and processing of various special event permits for the City of Port St. Lucie. •Coordinates liability exposure with Risk Management. •This list of duties and responsibilities is not exhaustive and the hired employee may be expected to perform additional employment related tasks as needed to accomplish specific projects or assignments.
MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.
•Knowledge of the operating procedures of a convention/civic center, or public venue. •Knowledge of personnel practices and general business management. •Knowledge of principles and practices of marketing, sales and public assembly management. •Knowledge of the principles and practices of customer service excellence. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. •Experience working with food and beverage services, decorators, security, ushering, parking, promoters and audio visual services. •Experience developing and using graphic instructions, such as room layouts and set up plans. Skills and ability to: •Ability to comprehend and make inferences from written material. •Ability to speak confidently to various audiences. •Ability to establish and maintain effective working relationships with fellow employees, citizens and businesses in order to promote a positive image of the City. •Ability to think strategically; adapts strategy to changing conditions. •Ability to make sound and accurate judgements; Displays willingness to make decisions; includes appropriate people in decision-making process; makes timely decisions. •Ability to sets and achieve challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. •Ability to prioritize and plan work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. •Ability to maintain a professional demeanor; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. •Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. •Ability to effectively solve problems; identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. •Ability to communicate effectively orally; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Shows confidence when speaking in front of large audiences. •Ability to communicate effectively in writing. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. •Ability to work well as a part of a team. Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Education and/or Experience: Bachelor's (B.A. or B.S.) degree in Public Administration, Business Administration, Marketing, Event or Venue Management or a related field from an accredited four-year college or university preferred. Minimum of three (3) years of experience in hospitality sales and marketing to include a Civic or Convention Center or other large public use facility.
Certificates, Licenses, Registrations: Valid Florida Driver's License and maintenance of clean driving record. CMP, Certified Meeting Planner or CVP, Certified Venue Professional preferred.
PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Additional Salary Information: Benefit package available on City website
The City of Port St. Lucie is proud to be a hometown where people live, learn, work and play, and celebrate all of life’s opportunities and dreams.
Find things to do in the Port St. Lucie area.
According to the United States Census Bureau’s 2015 population estimate, Port St. Lucie is the 8th largest city in Florida with 179,413 residents. Currently, it is the 3rd largest city in South Florid...a and the 8th largest city in Florida, surpassing Fort Lauderdale’s population of 178,590.
It occupies an area of 120 square miles in St. Lucie County on Florida’s east coast, about 50 miles north of West Palm Beach, half way between Miami and Orlando.
Average temperatures range from 64 degrees in February to 82 degrees in August, making the city and surrounding area a tourist destination and nature lover’s paradise. The attractive environment and top-rated park system stand out in southeast Florida, and the unspoiled river, top-rated golf courses and growing arts and performance community are key reasons for the city’s growth in recent years.
Port St. Lucie also attracts a vibrant mix of people because of its low crime rate, diverse housing stock and abundant open space, and because of the optimistic vision of the people who live here. According to BizJournals.com, the city has the highest homeownership rate in the nation in 2012 and is the only major market with a homeownership rate above 75 percent.
As a growing community, the city offers diverse economic opportunities, clear guidelines for prosperous and sustainable growth, and state-of-the-art infrastructure ready to support development and investment. Additionally, the city government is committed to delivering outstanding public services that enhance the community and the quality of life for people of all ages.
There are traditional suburban neighborhoods, new mixed-use neighborhoods with a variety of housing types in walking distance to retail and dining establishments, and the beginning stages of a downtown that will integrating urban commercial development with outdoor nature trails, waterways and social opportunities.
In other words, there is plenty of room to grow for businesses, for families, and for people seeking the amenities of a big city while enjoying the comforts of a familiar hometown.
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