Assists Event and Facilities Sales Manager with coordination and execution of private, community, and business rentals for Orchestra Hall including: •Performances •Community non-profit events •Donor-hosted events •Business meetings and presentations •Lectures •Parties and banquets •Weddings and receptions •Fundraisers •Special occasions •Graduation ceremonies •Political gatherings •Educational activities •Conventions and trade shows •Exhibits and displays •Internal events
Provides exceptional client services that exceed customer expectations. Assures that events are well produced through correspondence with clients and staff, production meetings with clients and staff, staff scheduling and additional arrangements. •Acts as primary contact for assigned Rental clients. •Responds to event inquires and requests with information, facility tours, and pricing, demonstrating creativity in meeting client’s needs. •Builds and sustains customer relationships. Foster ongoing relationships through persistence, professionalism and organization. Follow-up with accounts on a regular basis. •Diagrams and communicates room set-up and overall preparation for event. Suggest and revise Orchestral Hall room layouts. •Communicates both verbally and in writing to prospects, clients, and internal administrative staff to ensure high quality of service. •Produces event information documents for Orchestra Hall Staff and vendors. •Manages events (as needed/scheduled) and/or initiates rental event launch by greeting client and providing work direction to front-of-house and production staff. •Prepares final settlement documents and any post show briefing notes in a timely manner.
Collaborate with Marketing Manager on marketing and communications plan •Ensures that rental clients marketing needs (i.e. digital signage, web site listing, and front-drive signage) are scheduled and coordinated with marketing design and production team.
Coordinate with internal staff to achieve successful event outcomes •Communicate effectively with internal events team to effectively and efficiently process assigned incoming sales business. •Serve as an active member of Audience Services event management team by attending routinely scheduled meetings and serving as back-up for event staffing.
· Four-year college degree.
· Minimum two years event coordinating experience in: a performing arts or events venue; hotel or hospitality industry; corporate or convention center; or non-profit arts.
· Exceptional communication skills, verbal and written.
· Flexible schedule: must be available to work weekdays, weekends and some holidays due to events.
The Minnesota Orchestra is the largest performing arts organization in the state and one of America’s top symphonic ensembles. Now in its second century, the Orchestra continues a tradition of world-renowned artistic excellence, adventurous programming, and a visionary commitment to building the orchestra of tomorrow, under the musical direction of Osmo Vanska. The orchestra typically presents ne...arly 175 programs each year, primarily at its home venue of Orchestra Hall in downtown Minneapolis, a world-class performing arts center praised internationally for its acoustics.