Work with the Director of Audience and Event Services to determine the annual part time (P/T) Event Staff hiring needs and coordinate year-round recruiting campaign (advertising / interviewing / hiring)
Manage all hiring paperwork and work as the DPAC liaison with corporate HR department and payroll systems
Assist the Director of Audience and Event Services with developing and implementing the annual P/T staff training program. Topics will include customer service, emergency response training etc.
Assist the Director of Audience and Event Services with crowd manager classes and certification for all Event Staff supervisors
Manage Event Staff rewards and recognition programs
Coordinate uniform procurement for all P/T staff
Event Staff Scheduling:
With the assistance of the Director of Audience and Event Services, create Event Staff schedules. This includes posting shifts on the DPAC Scheduling System using when-to-work software
Document and track all call offs, no shows and disciplinary issues as they pertain to P/T Event Staff
Assist with planning and coordination assigned events at DPAC
Coordinate external contract equipment and services including but not limited to event security, crossing guards, caterers, golf cart rentals, table rentals, décor and signage
Directly supervise Event Staff on approximately 50% of all DPAC events and assure that it is adjusted to balance customer service, safety and security and efficiency to meet the needs of the event. As the lead facility representative at 50% of all events; facilitate pre and post-event walk through to assess facility condition; maintain facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints
Manage, coach and counsel subordinate supervisors who oversee Event Staff in various functions
Manage event budgets and complete settlement documents for each event. Collect and prepare settlements including Event Staff, sub-contract services and rental equipment etc.
Prepare and maintain event activity reports, process accounts payable and submit other documentation as required
Implement procedures within the department to establish and maintain guest service standards that are designed to ensure a positive and professional image and generate repeat business
Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed. Develop and implement emergency procedures, and safety and risk management policies. Develop program to train all employees on fire/life safety and emergency procedures
Supervise Volunteer program and P/T Volunteer Coordinator
Prepare and submit weekly Event Operations cost summary to PFM
Work Schedule The work schedule will vary widely based on the number of events per week. A five or six day work week with 40 to 50 hours per week represents a normal schedule including both office hours and events. Event days usually total 8-12 hours and on average, this position would work two-events per week or about 100 events per year. The maximum events worked per week would be four which would be common during 8-performance Broadway weeks. In addition, the position requires a certain “connectivity” and responding to after-hours emails is often required to keep pace with the workflow.
Possess a positive and optimistic attitude to lead and inspire other departments
Must be very organized and excel in time management
Must be able to work in a fast-paced and high energy environment under sometimes stressful situations
Must be cognitively aware of the position held within the building management structure and always conduct professional communication at all times
Ability to conduct professional meetings that drive the goals and objectives of assigned events
Be open to change
Possess the ability to read and understand legal contracts and effectively execute them to the approval of external clients, visiting shows and DPAC Management
Work will include extended and/or irregular hours including nights, weekends and holidays as needed.
Additional Salary Information: Salary is based on experience.
•Medical, Dental, Vision Plans - Company pays 90% of Health Insurance Premiums
•(7) Days Paid Sick Leave
•(10) Paid Holidays
•(10) Paid Vacations Days
Since its opening in 2008, DPAC has become the center for live entertainment in North Carolina. Recognized for its contemporary design, DPAC features 2,700 seats, intimate sightlines and state-of-the art sound and video. Listed five times in the top 5 in Pollstar magazine’s annual worldwide theater attendance rankings, DPAC is currently the #4 ranked theater in the U.S.
With a mission of presen...ting one-of a-kind live entertainment events, DPAC truly has “something for everyone”, hosting over 200 performances a year including spectacular touring Broadway productions, high-profile concert and comedy events, family shows and the heralded American Dance Festival. Owned by the City of Durham and operated under the direction of Nederlander and Professional Facilities Management (PFM), DPAC has been listed four consecutive years as the #1 performing arts organization in the region by the Triangle Business Journal.