The Director of Operations/Assistant General Manager is second in charge of the Department of Event and Venue Management providing support to the Executive Director / General Manager on all aspects of operations/budgets/staffing/programing and maintenance for both Kennesaw and Marietta campuses. Specifically, the Director of Operations/Assistant General Manager (AGM) supervises Facility Operations, Event Operations and Event Coordination.
The Department of Event and Venue Management manages events across both campuses as well as facilities including the 88-acre Sports and Entertainment Park, Fifth Third Bank Stadium, Marietta Sport Field Complex and Event Center. Our venues are home to KSU Owl Athletics for Football, Soccer, Lacrosse, club sports and intramural games/events and the Atlanta Blaze of Major League Lacrosse. We work with local, regional and national promoters to host a variety of sporting and special events including, but not limited to: Major League Lacrosse, NCAA Men’s Lacrosse, GHSA Football special events and Soccer Championships as well as concerts. In addition, we serve in the creative role of producing / promoting festivals including a Hot Air Balloon Festival. Under the direction of the GM, the Director of Operations/Assistant General Manager (AGM) is responsible for the facility and operations staff that produces game days and events in a manner that is safe, fiscally responsible and in keeping with the mission of the university.
The Director of Operations/Assistant General Manager (AGM) will manage block booking scheduling protocols that enable the facility to be utilized effectively by Sports and Recreation Department/Athletics/ Academics/Student Groups and Outside Reservations keeping the needs of student users in focus. This position requires solid understanding in facility management including but not limited to managing contracts for landscaping / turf management/cleaning/sanitation/concessions/HVAC/equipment and inventory management as well as daily staffing/ access control and standard operating procedures. Annual traffic to the Park for programs/walk-jog trail, etc. is estimated at over 200,000 users.
This is a hands-on managerial position. The successful candidate will be adept at developing strong rapport with student staff, vendors, contractors, university administration, and faculty and community stakeholders. This position requires a positive attitude, tenacity and an unflappable spirit of cooperation.
Key Responsibilities: Daily oversight of Facility Operations Managers to ensure venue standard operating procedures is followed; projects are understood and completed within budget and on-time. Assist with training/motivation of student staff working in facility operations roles. Assist with contractors as needed who are working on facility maintenance projects.
Daily oversight of the Assistant Director of Event Operations to manage game day and event day logistics including all elements of production and conversion according to a plan that meets client expectations and budget. Daily oversight of Festival and Event Coordinator projects related to the booking and scheduling of events/activities/vendors at our venues. Coordinating tasks to maximize resources enhance customer experiences and decrease waste.
Prepare for events/assist with event set/strike and work scheduled events. This will include nights/weekends. It is not uncommon for event days to be 15 -20 hours. Work with the GM on long range plans/budgets/handle unexpected issues seeking cost effective solutions. Assist with construction projects/research/planning and contract management related to repair/upgrade or improvement projects throughout our venues. Serve on university, industry or community committees related to job duties and to further professional development.
Specialized Skills Required:
Experience with Facility Maintenance
Experience working with events/concerts/festivals
Experience dealing with promoters/Tour Management/Coaches and Division I NCAA and/or Professional Sports Franchises
Experience and training in crowd management
Experience working with large crews of temporary labor
Must be able to lift/carry 50 lbs.
Familiar with CAD program
Familiar / Experienced with HVAC, Electrical
Familiar / Experienced with AV
Familiar / Experience with IT/Wi-Fi/Telecom
Experience working in sporting/concert/event venues
About Fifth Third Bank Stadium, KSU Sports and Entertainment Park
State of the art stadium featuring 8,300 permanent seats, 14 premium suites, 12 outdoor bays suites
decks and a floor capacity that can accommodate an additional 13,000 fans
Flexible configurations allow concert scaling to be set for 4,000-23,000 patrons with in stadium
More than 100,000 square feet of Ultra Deck field cover in-house and 20,000 feet of Dura Deck
Permane...nt north end stage deck 80×48
Full service catering, 4 permanent concession bays and multiple kiosk locations
Full service alcohol service available for approved events
First class dressing areas, green room, locker rooms, production offices, interview rooms, and media
Secure and private performer areas
TV broadcast ready
1,350 sq. foot Daktronics video board located at end stage
44 flat-screen TV monitors throughout the venue
Shore power for Buses and TV trucks
Show Power: 2,600 total amps
Upstage Right (4) 400 amps
Upstage Left (3) 200 amps
Pitch Size: 81,000 SF (225 ft x 360 ft) (75 yds. x 120 yds.)
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