Assistant Manager of Ticketing and Patron Services
Coastal Carolina University is currently accepting applications for the following position: Assistant Manager of Ticketing and Patron Services (Program Assistant) in University Event and Production Services.
Duties include supervising the day-to-day fiscal and administrative operations of the University Box Office; in the absence of the Manager of Ticketing and Patron Services, managing all operations and functions of the University Box Office; performing all ticket system functions; creating single and series ticketed events; processing ticket orders; performing daily reconciliation of cash drawers and credit card system; processing fiscal disbursements and charge back transactions; ensuring fiscal operations are in compliance with Federal, State and University laws, regulations, policies and procedures; processing the hiring, training, scheduling and payroll of student staff; assisting with the development, implementation and maintenance of policies and procedures for student staff; preparing correspondence; providing input and data for quarterly and Annual Reports; managing general, personnel and fiscal records for the University Box Office; acting as communication link between external and internal constituencies and University support services for Ticketing and Patron Services; maintaining department filing system; developing, implementing, and analyzing strategies for Front-of-House event management in conjunction with University production departments and outside clients; and performing other duties as assigned.
Interested applicants should apply on-line at: http://jobs.coastal.edu or apply on-line in the Office of Human Resources and Equal Opportunity between the hours of 8:00 a.m. and 5:00 p.m., Monday through Thursday and 8:00 a.m. and 12:30 p.m. on Friday. Deadline to apply: August 21, 2017.
Coastal Carolina University is an EO/AA employer.
Full-time positions with benefits (AH30). State pay band: 04. Normal work hours: Monday through Friday, 8:30 a.m. to 5:00 p.m. Flexible hours; night and weekend work is required.
Qualifications: Bachelor's degree and related experience or equivalent education training and experience required. Two (2) years of related experience is required. Licensed and insured to operate a motor vehicle in South Carolina is required. Bachelor's degree is preferred. Experience with public venue and ticketing system operations is preferred. Previous bookkeeping, sales and office management experience is preferred. Additionally, a successful candidate will possess knowledge of performance venue terminology and practices; excellent organization and customer service skills; ability to train other employees; ability to exercise judgment and discretion in interpreting and applying policies and procedures; public relations and negotiating skills; ability to effectively communicate with a diverse group of students, faculty, staff and clientele in a professional setting; strong computer skills including knowledge of word processing, spreadsheet, and data management software; ability to quickly learn specific computer software like TicketReturn and 25Live; ability to organize, prioritize, educate, and motivate student crews to act professionally; work efficiently under pressure; solve problems quickly and effectively; understanding of basic budgeting and bookkeeping practices.
Coastal Carolina University is a public, comprehensive liberal arts institution. Coastal Carolina University is located in Conway, South Carolina, just nine miles from the Atlantic coastal resort area of Myrtle Beach. It has an enrollment of more than 10,000 students and is expected to have continued growth for the next several years. The University is accredited by the Commission on Colleges of t...he Southern Association of Colleges and Schools to award the baccalaureate and master’s degrees.
Coastal Carolina University offers baccalaureate degrees in 70 major fields of study and 17 master’s degree programs in areas including business administration, education and writing. The University began offering its first doctoral program, the Ph.D. in marine science, in Fall 2014. Coastal’s many international partnerships make it possible for students to study in places such as Australia, China, Costa Rica, England, Ecuador, France, Galapagos Islands, Germany, India, Ireland, Japan, Russia and Spain.