We are seeking a creative and results driven Events Manager to champion the sales effort related to our venue rentals program. The successful candidate is responsible for delivering exceptional customer service and providing the best possible client, vendor and visitor experience. This position works closely with the Director of Events and Senior Events Manager in the planning and implementation of high touch event design experiences for our rental program and clients. Under the leadership of the Director of Events this position is both a key sales lead for the venue rentals program while also fulfilling the role of a skilled Events Manager responsible for overseeing the success of the business relationship. The successful candidate will be tasked with identifying new business relationships to expand YBCA’s breadth and depth while collaborating internally with key departments to ensure strategic optimization for building YBCA’s earned revenue capacity.
Represent YBCA as a primary sales contact for venue rentals; develop and cultivate ongoing relationships with current and potential clients; research new business leads; promote the rental venues and sales of related services offered by YBCA; collaborate with events team to prepare and present proposals to potential licensees; initiate and coordinate negotiations for sales and license agreements.
Strategically identify outbound sales efforts and drive business development opportunities.
Support, plan, manage and implement venue rental experiences building earned revenue capacity and strategic earned revenue goals while utilizing the event management data base system (USI) as a tool for communicating relevant event information effectively.
Manage and oversee aspects of venue rental services and initiatives to build earned revenue capacity through returning business; communicate through phone calls, meetings and site visits with clients to determine event needs; provide information on available services and sell the venues and it’s full range of services; manage and coordinate the activities of event support staff and event planning; liaison services, staffing and event communication; manage, coordinate and oversee services provided to clients and staff working on event during events.
Respond as needed to client inquiries regarding venue rental opportunities. Schedule and lead key client site tours and manage booking holds and corresponding agreements for assigned events. Advise clients, vendors of YBCA venue usage policies and procedures. Ensure compliance of venue policies.
Communicates and ensures timely and accurate estimates. Monitors project costs, generates comprehensive and accurate estimates partnering with our key service departments; Production, Facilities, IT and Visitor Services on deliverables and quality of services.
Collaborate with Director of Events, Senior Events Manager and Marketing team to identify and further sales projects, campaigns, surveys, proposals and materials to build earned venue rental revenue.
Create with Event Systems Manager various sales reports that provide ongoing insight and track progress against key business metrics for earned revenue drivers and sales lifecycles.
Actively solicit client feedback applying learnings to identify and build strategies for improving the sales pipeline and client event experience.
Develop and cultivate effective professional relationships; maintain contact with current and potential clients; attend events that provide opportunity for networking and relationship building within the experience design community; asking the right questions while building trust and deepening prospects.
Other duties as assigned.
Bachelor’s degree in Event, Meeting, Hospitality Planning or Program Management of similar field of study.
Minimum of 5 years preferred experience at a major arts & culture organization, entertainment destination, CVB, or other hospitality environment with relevant sales track record.
Demonstrated ability to effectively manage cross functional teams, utilize collaboration to achieve projected goals and resolve issues creatively and quickly.
Must have a collaborative working style with the ability to foster positive working relationships with diverse groups; diplomacy, integrity, and ability to negotiate and compromises to find solutions a must.
Understands the intersection of venue rental programs within non- profit arts and cultural organizations building earned revenue capacity aligned with organizational mission, vision and brand promise.
Ability to sell, influence, and generate earned revenue incentives within a diverse group of stakeholders.
Excellent organizational skills with attention to detail and capacity to manage multiple tasks and deadlines.
A “get it done” spirit and creative problem solver at heart.
Familiarity with operational/ technical requirements and ADA life safety compliance for a diverse roster of events and experiences.
Ability to work effectively with people of diverse cultural backgrounds
Demonstrated ability to develop strong working relationships internally and externally.
Capability to negotiate sales terms to successfully close contracts.
Experience with Ungerboeck event management system or similar event management data base a plus.
Additional Salary Information: BENEFITS
Benefits include PTO, Holiday Pay, Paid Time for Volunteer Work, Medical, Dental, Vision, Flexible Spending Accounts, Group Life and AD&D Insurance, Short and Long Term Disability Insurance, Voluntary Life and AD&D, Employee Assistance Program, Travel Assistance, and ability to participate in the 403(b) Retirement Plan.
Yerba Buena Center for the Arts is one of the nation’s most innovative arts institutions. Founded in 1993 as the cultural anchor of San Francisco’s Yerba Buena Gardens development, YBCA’s work spans the realms of contemporary art, civic engagement, and public life. By using culture as an instrument for social change, YBCA is reimagining the role an arts institution can play in the commun...ity it serves.
Each year, more than half a million people participate in programs at our downtown campus and throughout the community. Our curators and artist-collaborators present hundreds of programs annually, making YBCA a hub of creative energy throughout the year.
Yerba Buena Center for the Arts is not an art museum. While museums maintain permanent art collections, YBCA is a non-collecting organization – more like a European kunsthalle. This frees up resources that can be directed towards developing new, innovative cultural programs. Unlike museums, YBCA places equal emphasis on visual arts, performing arts, the art of film, and our civic engagement work. This means that each visit to YBCA can be a new and very different experience.