If you enjoy connecting with guests and clients, the BJCC is looking for a GUEST & CLIENT EXPERIENCE MANAGER. This role is perfect for someone who is committed to providing an outstanding guest experience. This position will ensure the guest's and client’s needs are met when hosting meetings, conferences, and events throughout our complex. Candidate must demonstrate the ability to plan, execute, implement and manage engaging programming and coordinate service logistics to ensure the guest and client experience is memorable. Creates and manages budget, expenditures, and ensures tools and resources are available. This position will also serves as a mentor and coach for the team.
For more information and or to apply please visit: www.bjcc.org
Bachelor’s degree preferred and/or industry certifications Minimum experience: Five years in customer service management Hospitality, hotel, convention center or related Must be able to speak, read and understand English; bilingual is preferred
In the heart of thriving, fun-filled Birmingham is the Birmingham Jefferson Convention Complex. Here you will find everything you need for whatever your event requires: an array of top-notch facilities, 1,000 adjoining guest rooms, a helpful event staff and a host of specialized services. 220,000 square feet of exhibit space is just the beginning. One of the most compelling features of the Birming...ham Jefferson Convention Complex is that it has all the right components ..... in one complex. The centrally located, modern facility includes: 220,00 square feet of flexible space in the Exhibition Hall. 100,000 square feet in 74 meeting rooms. The Medical Forum, a conference facility unlike any other in the country that's equipped with state-of-the-art communications technology. A 19,000 seat Arena. A 3,000 seat Concert Hall. A 1,000 seat Theater. 770 adjoining modern guest rooms at the Sheraton Birmingham Hotel. 300 adjoining modern guest room at the Westin Birmingham Hotel. Complete in-house catering service. Alabama Sports Hall of Fame. On-site covered and valet parking.