Ensures the safety and well-being of all visitors to Indiana University events facilities by recruiting, training, scheduling and coordinating staff, by implementing training and retention programs, and managing event planning and execution for over 200 events per year. Serves as the deputy of the General Manager, who is the chief guest services officer to over one million guests annually and is responsible for ensuring all visitors receive exceptional service ensuring that Indiana University is presenting the best possible image to its guests, customers and clients, and assumes those duties in the absence of the General Manager. Participates in the hiring and supervision of a pool of 1,000 guest service staff members for Assembly Hall, Memorial Stadium, Bill Armstrong Stadium, Bart Kaufman Field, Andy Mohr Field, Hayes Track, and other Indiana University facilities. Participates in event planning and execution with IU Athletics game management staff, local law enforcement, emergency medical services and event clients; and prepares business and financial documents and records. Implements programs for student volunteer, employee, intern and practicum students focused on training, recruitment, advising and retention. Serves as a primary or secondary AIC (Administrator in Charge) for the public events held at IU Athletics event facilities (including IU athletic Olympic Sport events, university ceremonies, concerts and other high-profile functions), and interacts frequently with student athletes, coaches, VIPs, donors, facility clients and the general public.
REQUIRED: Bachelor's degree in sports management, hospitality/events management, business or related field and two years of experience in the area of athletic operations or event management.
Proven ability to represent Indiana University in a professional and team-oriented manner; strong organizational skills; and excellent written and verbal communication skills. Demonstrated proficiency in Microsoft Office, including Excel and database applications; and ability to effectively use computers, telephones, two-way radios, and other event related equipment.
Preferred: Experience with event and operational logistics of athletic and other events.
Note: Candidates must be available to frequently work on evenings, weekends and holidays.
Indiana University is an equal employment and Affirmative Action Employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation or identity, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
Known for its presentation of wide variety of events from the latest popular concerts and Broadway attractions to university ceremonies and conference events, IU Auditorium is a 3,200-seat proscenium venue that has been a model of campus and community programming and engagement since it opened in 1941. We are excited to bring into our Auditorium family a dynamic team member who can continue our tr...adition of excellent guest services, serving and engaging with diverse audiences at our world-class venue.