The Long Center is seeking an experienced, team-oriented and enthusiastic Guest Services Manager to join our team in Austin, Texas. Reporting to the Director of Operations, the successful candidate will manage all Front of House activities for our two theatres and various rental spaces. He or she will expand and diversify The Long Center’s volunteer base and work closely with other team members to ensure the highest level of patron and client satisfaction. ______________________________________________________________________
In this role you will have the following responsibilities: •Planning for upcoming events and performances •Ensuring adequate staffing of events •Overseeing House Managers and Volunteers •Managing the public/patron interface of the Long Center •Providing cost estimates and ensuring accurate settlements for Guest Service charges for events •Responding to public safety, health or security issues •Coordinating with ticket office staff, concessions staff, security, and technical staff on timing needs of events •Managing merchandise sales and settlement activities •Inspecting and preparing lobbies and all support areas for public use
This Job Might Be For You If You Have:
Bachelor’s degree and five years related experience; or equivalent combination of education and experience
Excellent communication skills (verbal and written)
Strong attention to detail
Strong organization skills
Impeccable customer service skills
Microsoft Office and event software skills
The ability to work a varying schedule (including nights, weekends and holidays)
The Joe R. and Teresa Lozano Long Center for the Performing Arts was built by the community and for the community to be the permanent home of our Opera, Symphony, Ballet and other local arts organizations.
The Long Center is Austin’s only live entertainment venue to embrace and emphasize local talent and art, with over 80% of performances coming from local artists. We inspire creativity and col...laboration, and even our grounds are open to social and community groups and events like boot camps, flash mobs, weddings, meetings and races.
Visitors enjoy unprecedented views of the Austin skyline and Lady Bird Lake from the Long Center. Beneath the iconic “Terrace Ring,” the Long Center City Terrace invites the community to experience unmatched views during intermission, or while attending outdoor concerts or free community events like Bubblepalooza and Trailer Food Tuesday.
Our eclectic programming appeals to all ages and interests. From ballet, symphony and opera to Shakespeare, tap dance, children’s theatre, musical theatre, comedy and outdoor concerts, we have something for everyone. Performers include both touring acts and local homegrown shows. Harry Connick, Jr., Leonard Cohen, Blue Man Group and Grupo Fantasma are just a few of the favorite performers who have come through the Long Center.