•Manages and schedules assignments for subordinate Coordinators/Managers for Event Services Department and is responsible for the overall direction, coordination, supervision and evaluation of these areas. •Carries out supervision in accordance with MMG’s policies and applicable laws. •Supervision responsibilities of these areas includes interviewing, hiring and training employees; planning, assigning and directing work; appraising performance and rewarding or disciplining employees in conjunction with Human Resources; addressing complaints and solving problems associated with department employees. •Coordinates events as necessary – including ascertaining client requirements, communicating and distributing these requirements internally, oversight of setup and events, and being point person for the client. •Produces event orders, reports, diagrams outlining event requirements concerning facilities, equipment, FF&E, catering needs, etc. •Ensure facility rules, regulation policies and procedures are enforced. •Inventory, order and maintain Event Services equipment. •Observe and report facility repairs and maintenance as necessary. •Annual review, update and distribution of the facility Emergency Plan. •Annual review, update and distribution of the facility Technical Specifications Guide. •Perform upkeep of the evaluation system for the part-time Event Services staff. •Meets and consults with client groups to plan and organize assigned meetings and/or events •Coordinates activities with the various service contractors for assigned meetings and/or events. •Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures •Prepares cost estimates and monitors final billing. •Monitors and supervises facility set-up when necessary. •Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. •Attends appropriate planning, organization and other event and facility meetings in support of facility operations. •Develops standard operating procedures for the Event Services Department and monitors their compliance. •Serves as Manager on Duty as required. •Other duties may be assigned.
A four-year college degree or equivalent experience preferred.
Minimum 5 - 7 years of supervisory experience in convention security services.
Excellent organizational, planning and interpersonal skills
Good written and verbal skills
Ability to prioritize multiple projects
Demonstrate problem-solving and communication skills
Professional presentation, appearance and work ethic.
To perform this job successfully, an individual should have knowledge of computers and basic computer programs.
Event Management software skills desired.
Ability to work under limited supervision and to interact with all levels of staff including management
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
Requires standing and walking about 60% of the time; may lift and carry objects up to 40 lbs.; Push or pull objects up to 200lbs using appropriate equipment; may climb stairs and ladders; may bend, twist, kneel, stoop and reach overhead;
Maintains irregular and extended working hours
May be exposed to irregular ranges of humidity and temperature.
Located in Downtown Memphis, the Memphis Cook Convention Center boasts a column free Main Exhibit Hall with more than 125,000 square feet, 31 meeting rooms and an impressive 2,100 seat Cannon Center for the Performing Arts, and an additional 28,000 square foot Ballroom. Plus, the Memphis Cook Convention Center offers a 36,000 sq. foot special exhibit hall, parking for 750 cars and a connected 600 room Sheraton Memphis Downtown Hotel.