The Anaheim Convention Center seeks a talented and experienced professional Events Manager to perform a variety of professional level duties and responsibilities involved in coordinating and planning for a variety of local, national, and international social functions, sporting events, consumer and public shows, and convention and trade shows at the Anaheim Convention Center.
The Anaheim Convention Center is owned and operated by the City of Anaheim and hosts over 200 events each year, welcoming approximately 1.1 million visitors annually. Our mission is to provide a versatile, first class venue, reflecting the Pride of Anaheim that offers people throughout the world an opportunity to learn, interact, and exchange ideas.
THIS POSITION WILL BE OPEN ON A CONTINUOUS BASIS WITH A FIRST REVIEW DATE OF FRIDAY, JANUARY 26, 2018.
ESSENTIAL FUNCTIONS: Coordinate a variety of Convention Center events including planning, implementing, overseeing, managing and maintaining all aspects of each event prior to, during and after each event; act as liaison between the facility and tenants; conduct facility site inspections; provide information to tenants and appropriate contractors regarding the needs of each event. Enter event information into event software system and generate internal event related documents such as, event manifests, room diagrams, and work orders for dissemination to all facility departments and contractors. Provide on-site direction for all event related activities and support services during assigned event; ensure successful execution of Anaheim Convention Center policies and procedures; make necessary adjustments and remain accessible at all times during the length of the assigned event. Prepare Convention Center for tenant use; coordinate with other divisions within the Convention Center to ensure proper scheduling of personnel in order to meet the needs of the client and ensure efficient operation of Convention Center events; ensure that all necessary services and preparations are complete and scheduled for all facility divisions including facility services, parking, security, crowd control, facility maintenance, and box office. Conduct facility site visits, planning meetings, and/or pre-convention meetings for facility staff, clients and vendors; work closely with the Anaheim Orange County Visitors and Convention Bureau sales personnel including attending off site after hours client meetings/dinners with actual and potential clients. Maintain and facilitate communication between tenants, contractors, and employees; monitor the quality of services provided and recommend changes as necessary. Generate event estimates and final costs to the client for equipment, personnel, and other services; review, adjust, and approve final billings following the completion of assigned events; monitor accounts receivable. Plan and review the calendar of events for future use; maintain a proactive list of needs for events, crowd control staffing, contractors and vendors. Maintain a variety of event records and reports; interpret contracts and prepare event related documents such as introduction letters, early move-in requests, post event reports, pre-convention meeting packets, and other correspondence as needed. Perform special projects as assigned. Attend and participate in weekly staff meetings and professional group meetings. Respond to citizen inquiries and resolve difficult and sensitive complaints. Perform related duties as required.
A minimum of Two years experience coordinating events in a multi-purpose facility including convention exhibits, trade and consumer shows, athletic events, concerts and sales meetings is required, supplemented by college level course work in hospitality, business administration, communications, public relations, or a related field. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Knowledge of organization, operation, and services of the City and of outside agencies as necessary to assume assigned responsibilities; methods and techniques involved in managing, coordinating, and planning events; convention, trade show and entertainment terminology and procedures.
Knowledge of audio-visual and electrical equipment and uses; crowd control and security principles and practices; procedures used in the set-up and clean-up of facilities; principles and practices of special lighting, booth wiring, and compressed air usage; current trends in public entertainment.
Knowledge of principles and procedures of accounting; budgetary processes; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; records management principles and procedures including record keeping and filing principles and practices; methods and techniques of proper phone etiquette; basic principles of business letter writing and report preparation; pertinent federal, state, and local laws, codes, and regulations.
Ability to plan, coordinate, and manage activities and events; read and interpret blueprints to determine the feasible use of the Convention Center; review room arrangements and make changes or correct deficiencies to tenant satisfaction; maintain a good working relationship with managers and tenants.
Ability to analyze complex schedules of facilities and personnel to provide necessary staffing levels; organize and problem solve; correctly interpret and apply general administrative and departmental policies and procedures; identify discrepancies between tenant needs and the capabilities of Convention Center; gather, analyze, and compile research information into a formal proposal format; anticipate coverage for multiple event days and staff accordingly.
Ability to solve problems within established policies; work independently in the absence of supervision; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; establish and maintain a variety of files and records; prepare routine correspondence and memoranda; perform routine mathematical calculations; respond tactfully, clearly, concisely, and appropriately to inquiries from other City staff, the general public, and outside agencies.
Ability to work nights, weekends, and holidays as needed to perform the job duties; plan and organize work to meet changing priorities and deadlines; understand and carry out oral and written directions; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.
License/Certification Required: Possession of an appropriate, valid driver's license.
Anaheim is a full-service city supporting more than 358,000 residents, 20,000 businesses and 25 million annual visitors. The city provides public safety through the Anaheim Police Department and Anaheim Fire & Rescue, water and power service through Anaheim Public Utilities, parks, community centers, family services and libraries through Anaheim Community Services, neighborhood improvements throu...gh Anaheim Public Works and assistance for entrepreneurs, businesses and homeowners through the Anaheim Planning Department. Anaheim is a modern, diverse city with a proud history dating back to its 1857 founding. Anaheim is known worldwide as the home of the Disneyland Resort, including Walt Disney’s original Disneyland Park, as well as Angel Stadium of Anaheim and Angels Baseball, Honda Center and the Anaheim Ducks, and the Anaheim Convention Center, the larges on the West Coast. Anaheim’s thriving visitor industry and business community help support the city’s neighborhood and make Anaheim a great place to live, work and play.
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