SUMMARY: Under direction of the Director of Event Services, this position hires, trains and evaluates part time Guest Services Staff to include but not limited to Guest Services Supervisors, ushers, ticket takers and door guards. This position will perform all tasks necessary in the coordination of Broadmoor World Arena and Pikes Peak Center events. Candidate must be organized; detail-oriented and demonstrate excellent written and verbal communication skills. Candidates must be able and willing to work a varied schedule which may include nights, overnights, weekends, holidays, extended work hours and extended numbers of days.
Job Description and Responsibilities: •Work with the Event Services Coordinator to determine the annual Part Time Guest Services hiring needs. •Develop and implement the annual hiring process including job posting, interview questions and hiring standards. •Develop and implement the program for training new P/T Guest Services Staff. Work closely with staff to ensure that we provide top quality customer service. •Working with the Director of Event Services to develop and implement the Guest Services section of the Annual Part Time Staff Training Meeting. Topics will include Customer Service, Emergency Response Training etc. •Develop and Implement Trained Crowd Manager classes and certification. •Work with the Event Services Coordinator to develop monthly schedules and follow up on any necessary disciplinary actions or additional training throughout the year. •Plan, coordinate and execute assigned events at The Broadmoor World Arena and Pikes Peak Center for the Performing Arts. •Operate as the main point of contact and Coordinator for venue “tenants” including Colorado College Hockey, Colorado Springs Philharmonic, Children’s Chorale and The Broadmoor Skating Club among others •Communicate with event promoters, event managers, and production managers throughout all stages of events; from pre event planning throughout event execution and settlement, coordinate the requirements of each event based on the client contracts and production riders •Coordinate with operations, conversion/technical services, housekeeping, box office, catering, marketing to insure that logistical details of each event are being delivered •Coordinate external contract equipment and labor including but not limited to audio, lighting, backline, heavy equipment, vehicles, gases, décor, etc. and ensure timely delivery and set up •Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints •Schedule in-house and 3rd party contracted support for assigned events •Supervise back of house operations and staff including stagehands, security and conversion crew during assigned events •Supervise and assist Front-of-House Guest Service staffing and assure that it is adjusted to balance customer service, safety and security to meet the financial needs of the event •Manage event budgets and complete settlement documents for each event •Communicate event requirements for the scoreboard, auxiliary boards, marquee and video equipment •Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events •Collect and prepare settlements including labor, in-house and rental equipment etc. •Provide excellent customer service to a wide variety of customers - internal and external •Performs all other duties and responsibilities as assigned
To Apply: Please go to our website at http://www.broadmoorworldarena.com/arena-info/jobs complete an application and send resume along with a cover letter to:
By Email: firstname.lastname@example.org
By Mail: Open Position The Broadmoor World Arena 3185 Venetucci Blvd. Colorado Springs, CO 80906
By Fax: 719-477-2199
Demonstrated progression of responsibility and leadership
4-year bachelor’s degree from an accredited institution in Event Management, Theater Management, Business Management or other related field is preferred
A minimum of 3 years’ experience managing events in a theater or arena is preferred
Additional years of experience may be substituted for formal education
Experience with technical theater equipment (lighting & audio) is preferred
Must have strong communication and customer service skills
Ability to meet deadlines and work effectively under stressful conditions
Proficient in Word, Excel, Outlook and CAD programs
Ability to lift 50lbs
Additional Salary Information: Benefits:
The Broadmoor World Arena offers an excellent benefit package which includes medical, dental, vision, 401K plan, long/short term disability, life insurance and profit sharing
The Broadmoor World Arena is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, national origin, disability or marital status.
About Broadmoor World Arena
The Broadmoor World Arena located in Colorado Springs, Colorado is an 8,000 seat multi-purpose arena and entertainment venue. In addition to the main arena, the adjacent Ice Hall contains two practice rinks, one NHL-sized and one Olympic-sized. The World Arena also manages the Pikes Peak Center for the Performing Arts, located in downtown Colorado Springs.