Position Summary: The Traffic/Parking Manager oversees the operation of all Hollywood Bowl parking lots; including supervisors and support staff. In addition, Traffic/Parking Manager manages and coordinates “rideshare” services (Uber/Lyft/Access) and their supervisors for all Hollywood Bowl parking lots. The Traffic/Parking Manager also manages and coordinates neighborhood street access control program.
Manage, implement and support all daily parking operations.
Supervise parking lot managers and staff for various parking lots for all events to ensure the best possible parking experience.
Train, supervise, counsel, schedule and evaluate parking staff
Supervise all cashier supervisors and cashier staff (program, shuttle, parking and cushions) to ensure proper parking ticket issuance, money keeping and reporting, as well as, excellent customer service. Entails hiring, supervising and training. Coach and counsel employees as issues arise.
Supervise Traffic Supervisor and Traffic Flag staff to ensure proper placement for safe and efficient traffic concerns as well as proper vehicle and pedestrian flow. Entails hiring, supervising and training. Coach and counsel employees as issues arise.
Manage accurate timekeeping records for Parking Lot Managers, Cashier Supervisors, Parking Lot Cashiers, Shuttle Cashiers, Cushion Cashiers, Program Cashiers, Traffic Supervisor and Traffic Flags.
Oversee Valet Parking program and interface with Valet staff (vendor) for our season Donor Valet program, as well as, overseeing valet program on non-subscription events and lease events. Coordinate staffing levels and process invoices.
Responsible for all monies associated with parking, shuttle and program cashiers on a nightly basis. Ensure accurate nightly reporting to Hollywood Bowl Box Office.
Work with Operations Coordinator on nightly parking schematics based on show needs and nightly presold parking.
Works with LAPA Production team & Box Office Manager to establish seasonal parking holds; coordinating subscription needs with specific show needs.
Works with LAPD Supervisor & DOT Supervisor on nightly traffic and pedestrian traffic to ensure safe and efficient management.
Coordinate all program deliveries and keep accurate Program Sales records and report to appropriate LAPA departments weekly and at end of season.
Handle and coordinate parking requests, both complimentary and paid, for various Philharmonic departments based on show requirements or any special sponsor events.
Address customer service issues when needed to ensure that patron’s needs and/or concerns are being addressed.
Liaison for outside Production Managers for all parking needs for their shows.
Act as community representative for community traffic concerns. Attend community meetings as appropriate
Project manage facility improvement projects when necessary.
Direct annual maintenance of parking lots, including paving and striping.
Interface with various rideshare companies and work on continued improvement for operating at the Hollywood Bowl during the season.
Other duties as assigned
2 years experience in operations of a performing arts venue or sports venue
2 years experience with cash management and record keeping
Knowledge of venue best practices
Highly organized, detail oriented, ability to establish changing priorities, flexible
Excellent written and verbal communications
Excellent initiative and inter-personal skills
Meet frequent deadlines
Professional demeanor in dealing with challenging patrons and staff
Work long hours and weekends through concert season as required
About Hollywood Bowl
Founded in 1919, the Los Angeles Philharmonic Association's mission is to perform, present, and promote music in its varied forms at the highest level of excellence to a diverse and large audience, both at the Walt Disney Concert Hall and the Hollywood Bowl. The Los Angeles Philharmonic Association is dedicated to continuing its pre-eminent status in the music world of the 21st century.
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