The Role: As Operations Manager, you will be working closely with employees at our Xfinity Center Amphitheater and will report to the General Manager. Responsibilities •Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, and staffing. •Recruits, hires, trains and supervises part-time staff/supervisors, including but not limited to: Security, Parking/Traffic, Cashiers, Maintenance, and Ushers/Ticket Takers. •Manage overall repairs and maintenance of the venue in a safe and cost effective manner •Develops and oversees overhead expense budget for House Departments. •Assists, in coordination with the general manager, in preparation of annual operations budget. •Maintains and monitors records of all incident reports. •Monitors traffic and serves as a liaison with local police and department of transportation. •In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training. •Ensure optimum operating condition of all amphitheatre equipment, such as traffic control and crowd control devices. •Investigate and resolve guest related complaints. •Implementation and execution of all Live Nation policies, procedures, and programs. •Reviews advances in technology and industry best practices and makes recommendations to management. •Develop and implement recruiting program for seasonal event staff and other seasonal positions. •Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments. •Coordinate and manage subcontractors and third party vendors to ensure safe, efficient and successful events •Respond to patron complaints as necessary •Work with Maintenance Manager to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs •Other duties as may be assigned.
Additional Information Reports to: General Manager Location: Mansfield, MA Position Type: Full-Time, Exempt Travel: 5% or less If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today! Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Bachelor’s degree in Business Management, Sport/Entertainment Management preferred or experience in lieu of degree
Minimum of two years’ experience as Event/House/Operations Manager in a similar setting (Amphitheater, Arena or Stadium).
Previous experience dealing with public officials preferred
Previous supervisory experience managing large numbers of employees, including Maintenance, Cleaning, Security, Parking/Traffic and Ushers.
About Live Nation - Xfinity Center
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.