Purpose: The Manager of Theater Operations is responsible for the oversight and execution of all event management, public assembly, scheduling and artist/guest services at the Collins Center for the Arts (CCA), or other venues where the CCA presents. This position works closely with all CCA professional staff, student employees, various campus departments, off-campus businesses (hotels, caterers, etc.) and artist agents/representatives/management. The CCA is a 1,435 seat performing arts center hosting approximately 185 event days annually.
Serve as House Manager (or manage Assistant House Manager) for all CCA events and coordinate all front-of-house needs. Events at the CCA include performances, lectures, receptions, banquets and special events. Front-of-house needs include coordination of student house and crowd managers, ticket takers, coordination and scheduling of volunteer ushers, building safety and security, merchandise sales, media visits, hospitality, and physical event set-up requirements. Supervise and coordinate services for visiting artists including, but not limited to, local transportation, catering and hospitality, hotel accommodations, physical security and safety, and other special requests.
Determine, schedule and manage necessary campus and contractor services for general building maintenance and for events in the CCA (and other facilities where CCA presents) including police and fire safety personnel, UMaine custodial, grounds and facilities support, caterers, hotels, motor pool, etc. Supervise, train and schedule half-time Assistant House Manager. Recruit, train, supervise and schedule: 1.) volunteers to serve as ushers and ticket takers; 2.) paid student staff (4-7 students) to serve as student house managers and student crowd managers. Create and maintain master calendar for all CCA spaces and events and act as point of contact and liaison between event organizers and CCA staff (programming, budget, marketing, technical, front-of-house, box office and administrative). Serve as primary point of contact for all CCA event inquiries including campus and community organizations and national concert and event promoters (rentals only). Assist all users ensuring the proper and safe utilization of facilities in accordance with the CCA’s Statement of Usage. Issue and manage rental agreements for tenants and apprise users of building policies, procedures, fees, etc. associated with tenancy. Negotiate and amend terms as necessary. Create billing invoices, settlement statements, and expense summaries for each event. Act as the CCA’s Safety Coordinator, Evacuation Coordinator, and Event Manager as defined by the University's Office of Safety and Environmental Management. Maintain and update the building's evacuation plan and schedule necessary annual trainings for all staff and volunteers (first aid, fire safety, etc.). Responsible for ensuring CCA meets ADA accessibility requirements. Oversee the scheduling, maintenance, and record keeping for two (2) CCA motor pool vehicles. Ensure compliance with UMaine’s Motor Vehicle Use policies and staff and student employee driver eligibility. Assist the Executive Director on special research projects and other reasonably related duties as assigned. NOTE: CCA event management is required when presenting events at venues outside the CCA.
Bachelor’s Degree required and typically has a minimum of four to six years of relevant experience with proven event and/or facilities management experience necessary. An equivalent combination of education and experience, especially in a related field (i.e. hospitality, artist management, facility management, event planning/management) may be substituted for the degree requirement.
Keen attention to detail, strong organizational skills, tact and excellent communications skills are necessary as this position is often the “public face” of the CCA to patrons and presenters alike. The ability to manage and prioritize multiple projects simultaneously is also a must. Job requires frequent set-up and tear down of tables, chairs and other equipment. The ability to lift boxes and equipment of 30lbs. is also required. Driver's license required for frequent local travel.
Additional Salary Information: UMaine benefits package included
About Collins Center for the Arts
The Collins Center for the Arts is the cultural centerpiece of eastern and northern Maine, known for presenting world-class performances in a wide variety of art forms and cultures, appealing to diverse interests and age groups. Each season brings a wide variety of events, including Broadway tours, nationally-known comedians, legendary singers, renown dancers, family shows, live theatre, and everything in between. The 1,435 Hutchins Concert Hall is located on the University of Maine campus. In addition to presenting some of the world's most exciting live events in its Mainstage Series, the Collins Center presents several concerts in its Chamber Music Series, primarily presented in the intimate Minsky Recital Hall. The Collins Center is home to one of the largest broadcast screens in Maine, where we present two thrilling series: The Met: Live in HD and National Theatre Live. The CCA is proud to be the home of the Bangor Symphony Orchestra, one of the oldest, continually-operating community orchestras in the nation. Each year, the Symphony performs the Nutcracker, and other selections for thousands of fans. Students from the UMaine School of Performing Arts perform symphonic, jazz and vocal concerts at the CCA, as well.