STAPLES Center has clearly established itself as the sports and entertainment center of the world. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and Los Angeles Clippers, the NHL’s Los Angeles Kings and the most recent 2016 WNBA Champions Los Angeles Sparks – STAPLES Center has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004 & 2011 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 17 of the last 18 GRAMMY Awards shows. STAPLES Center’s sixteen years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Beyonce, Prince U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Sade and Justin Timberlake, as well as world championship boxing, family shows and special events. Hosting over 250 events a year, the arena’s reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none. Staples, Inc. entered into a 20-year agreement to become the arena’s Naming Rights Partner December 1, 1998, which has since been extended into perpetuity.
Under the general direction of the Senior Director of Operations, the Operations Manager will oversee all back of house operations on the overnight shift as it relates to facility services, conversions, housekeeping, and loading dock during events as well as non-event and post event times. The individual in this role will provide operational expertise and management of a 19,000+ seat, multi-purpose sports and entertainment facility along with enforcing union and labor regulations and contract compliance.
Key Job Factors: 1. Level of accountability: Generally independent with occasional oversight 2. Level of decision making: Diversified tasks 3. Has contact with: Inside / Outside company; Occasionally w/Corporate Executives 4. Supervision: Direct supervision/management of employee(s) 5. Position Title(s) of Direct Report(s): Utility Operations staff, Ops Supervisor 6. Physical Requirements: Considerable physical effort 7. Travel Percentage (%): Not Applicable
Essential Duties: • Direct Supervision of the Overnight Staff including the 3rd party contractors and ensure contractual agreements are met. • Work closely with the conversion Manager of the building on a nightly bases including double headers and special projects • Create and implement policies and procedures regarding facility operations with a focus on the efficiency and safety of operations. • Conduct ongoing reviews of Operations’ budgeting and staffing plans. Hire, train, supervise, and evaluate personnel and service providers. • Hold weekly meetings to establish and maintain effective working relationships with VP’s, Managers, Supervisors, Team Members, patrons, clients, city departments, service providers and corporate sponsors. • Conduct Safety meetings and maintain safety logs to ensure safe practices and compliance are met. • Develop Standard Operating Procedures for operational functions of the facility including conversions, maintenance, housekeeping, and loading dock logistics. • Conduct/maintain inventory of equipment used in overnight operations. • Other needed duties, which may be of a physical nature, such as removing/moving/lifting conversion and event equipment, etc.
Required Qualifications (Job Knowledge, Skills, and Education): • A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) • A minimum of 3-5 years of related work experience • Prior supervisory and leadership experience required • Knowledge and previous work experience with NBA, NHL, live events or other family shows • Knowledge and previous work experience in Venues and/or facilities • Knowledge of Housekeeping responsibilities • Excellent written and verbal skills, organizational skills • Must be computer literate, with knowledge in Word, Excel and Outlook • Knowledge of safety practices and all applicable safety standards for public facilities. • Capable of managing multiple priorities in a dynamic, every changing environment. • Ability to lift 25 pounds • Ability to work Overnights, weekends, holidays as needed
Preferred Qualifications (if applicable): • Forklift certified or ability to abtain forklift certification • Working knowledge of trades (electrical, plumbing, engineering, HVAC, construction)
For consideration please apply on our website.
Go to: https://www.aegworldwide.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=6022&CurrentPage=1
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
About STAPLES Center
Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center, Microsoft Theater, and L.A. LIVE in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG Presents, one of the world's leading concert promotion and touring companies, and L.A. LIVE, a 4 million sq. ft. downtown L.A. sports, residential and entertainment district.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.
To apply for this position, go to www.aegworldwide.com. Click the “Careers” link to access areas of interest. Use the “Apply Online” feature. Phone calls or resumes from placement firms will not be accepted.