SUMMARY: The Director of Event Services will provide leadership and direction of the Event Services Department of The Broadmoor World Arena and Pikes Peak Center. The Director will ensure that the Event Services Department operates with the highest level of professional standards. Candidates must be able and willing to work a varied schedule which may include nights, overnights, weekends, holidays, extended work hours and extended numbers of days.
DUTIES AND RESPONSIBILITIES: •Oversight of all aspects of Event Department staff including Mangers, Coordinators, Stagehands, Production Technicians and Part Time Guest Services Staff and event related activities. •Direct supervision of the Sr Event Services Manager, Event Services Manager and Event Services Coordinator. •Delegate event coordination responsibilities and communicate event assignment information to clients and The Broadmoor World Arena Staff. •Work with the General Manager or Booking Manager to prepare Pre Contract labor and equipment estimates, CADs and any other necessary information. •Manage production equipment for The Broadmoor World Arena and Pikes Peak Center. Schedule usage and maintenance of all production related equipment. Develop and train staff on proper usage, transportation and usage of production equipment. Maintain inventory of consumable production items including Lighting color gel, production light bulbs, gaffers tape etc. •Develop proposals for purchase of new or replacement production equipment. •Maintain an accurate and complete production/tech rider for The Broadmoor World Arena and Pikes Peak Center. •Maintain the monthly event department Full Time work schedule and keep updated as event schedules evolve. To ensure that all event activities that require the presence of an Event Department representative are so •Create the monthly 3rd party schedule and update as may be required by event changes. •With the input from The Broadmoor World Arena Directors, Assistant GM and General Manager, develop and implement the overall agenda for annual P/T all staff meeting. •Assist the Sr ESM in the development of Stagehand and Technical Production hiring needs and hiring procedures. •Assist the Sr ESM with development of Stagehand and Technical Production training and development. •Assist the ESM in the development of Part Time Guest Services hiring needs and hiring procedures. •Assist the ESM with development of Part Time Guest Services training and development. •Develop and manage in house created events including the Studio Bee Local Music Showcase. •Communicate with event promoters, event managers, and production managers throughout all stages of events; from pre event planning throughout event execution and settlement, coordinate the requirements of each event based on the client contracts and production riders •Coordinate with operations, changeover, housekeeping, box office, catering, marketing, and technical services to insure that logistical details of each event are being delivered •Coordinate external contract equipment and labor including but not limited to audio, lighting, backline, heavy equipment, vehicles, gases, décor, etc. and ensure timely delivery and set up •Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints •Supervise back of house operations and staff including stagehands, security and conversion crew during assigned events •Supervise and assist Front-of-House Guest Service staffing and assure that it is adjusted to balance customer service, safety and security to meet the financial needs of the event •Manage event budgets and complete settlement documents for each event •Communicate event requirements for the scoreboard, auxiliary boards, marquee and video equipment •Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events •Collect and prepare settlements including labor, in-house and rental equipment etc. •Provide excellent customer service to a wide variety of customers - internal and external •Performs all other duties and responsibilities as assigned
WORK ENVIRONMENT: •Long hours during events •Variable Schedule – Days, Weekends, Nights, Holidays •Most of the time moderate noise levels associated with office setting •Occasional loud noise level when working a concert/or louder events
Preferred Qualifications: • Demonstrated progression of responsibility and leadership • A minimum of 7 years’ experience managing events in a theater or arena is preferred • Additional years of experience may be substituted for formal education • Experience with technical theater equipment (lighting & audio) is preferred • 5 years of experience and knowledge of events and clients of The Broadmoor World Arena and the Pikes Peak Center • Must demonstrate strong leadership skills
EDUCATION REQUIREMENTS: N/A • 4-year bachelor’s degree from an accredited institution in Event Management, Theater Management, Business Management or other related field is preferred
PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: • Prolonged standing and walking • Use of hands to finger/handle; Use of arms to reach; climb stoop kneel crouch or crawl • This position requires ability to see and read names from lists, diagrams, computer work and colored schematics for event set-ups. (close vision, distance vision, and color vision) • Ability to read and interpret documents such as written correspondence, safety rules, diagrams and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively before groups of clients or members of organization. • Ability to calculate figures and amounts such as settlements hours/dollars member payments, portions, and percentages. Ability to apply concepts of basic mathematics • Ability to solve practical problems and deal with unique client related situations or staffing issues • Strong interpersonal skills • Lift and carry up to 50 pounds. • Coordinate multiple tasks simultaneously Ability to work under pressure
The Broadmoor World Arena located in Colorado Springs, Colorado is an 8,000 seat multi-purpose arena and entertainment venue. In addition to the main arena, the adjacent Ice Hall contains two practice rinks, one NHL-sized and one Olympic-sized. The World Arena also manages the Pikes Peak Center for the Performing Arts, located in downtown Colorado Springs.