The Director of Operations manages, supervises and coordinates the day-to-day operations of the venue, including Engineering; Building and Ground Maintenance; Technical Services; Housekeeping; Set-Up/Changeover; Risk Management and Public Safety including ADA compliance by performing the following duties personally or through subordinate supervisors:
•Oversees overall daily operation and maintenance of the arena and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, scoreboard, equipment, equipment inventory, vehicles, housekeeping services, etc.
•Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc.
•Ensures venue cleanliness for all daily, pre-event, event and post event time frames. Works with in-house housekeeping staff and any third party services in consistently maintaining a spotless venue
•Provides overall administrative planning, direction, and policies to direct reports, assuring the highest quality service program to assure booking/rebooking of events by fostering and promoting venue patronage, usage and positive imaging for the Bert Ogden Arena and HEB Park.
•Completes emergency repairs in a efficient and timely manner
•Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes
•Develops and implements comprehensive preventative maintenance program and work order system
•Works closely with the President in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy. Negotiates with vendors, contractors and/or service providers
•Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed
•Develops and implement preventive maintenance schedules, emergency procedures, safety and risk management policies in compliance with all Organization and governmental regulations
•Responsible for all venue capital procurement including developing, maintaining, updating all capital plans both short-term and long-term
Bachelor's Degree from technical college with major in Business Management or Maintenance Engineering or related field preferred or equivalent combination of education and experience
Minimum of 5 -7 years experience in Supervising or Managing in a sports and entertainment venue in an operationally focused role
Experience in overseeing housekeeping department in a large facility
Appropriate technical expertise in areas of HVAC systems, plumbing systems and facility maintenance; experience with automated building systems is preferred
Ability to read and understand blueprints and other technical documents, as well as an understanding of building codes/life safety regulations
Knowledge of boilers, chillers, refrigeration and ice making (if applicable) helpful
Excellent communication, organizational and interpersonal skills required
Must have the ability to manage in a fast-paced, diverse environment with focus on Client and Guest Services, entrepreneurship and building & growing a strong business is essential
Maintain a professional, cooperative working relationship with City officials, clients, employees, exhibitors, patrons, and others encountered in the course of employment
Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours
*The Bert Ogden Arena is an Equal Opportunity Employer*
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Bert Ogden Arena
Bert Ogden Arena – A Game Changer!
The opening of Bert Ogden Arena launched a new era in sports and entertainment facilities in the Rio Grande Valley. Built in the heart of the Valley, Bert Ogden Arena - the largest indoor venue of its kind in Deep South Texas - will serve as a premier destination for sports and live entertainment, drawing year-round attendees.
Our flexible and dynamic space has the ability to accommodate major concerts, family shows, sporting events, commencements, conferences, corporate events, and political functions. It proudly serves as the official home of the NBA G-League Rio Grande Valley Vipers, an affiliate of the Houston Rockets.