The Director of Premium Sales & Services will ensure the sales department meets all individual and departmental sales goals. This position is responsible for overseeing and training department staff, as well as actively taking a leading role in the sales process.
• Prospect and sell hospitality suites and club seats (long term and single event) • Manage and coordinate all aspects of the facilities current contractual suite owners • Develop and implement all aspects of the sales plan • Select, train, motivate, evaluate and manage sales department personnel • Track and manage daily, weekly, monthly sales reports • Participate in the development and administration of the annual budget • Perform other duties and responsibilities as assigned
Bachelor’s degree or better from an accredited college or university, preferably in Marketing, Business or a related field
Minimum of three (3) years of prior sales experience, preferably in Sports & Entertainment
Excellent written and oral communication skills required
Strong focus on customer services and hospitality
Knowledge of ticketing software preferred
Proficient in the use of Microsoft Office, Photoshop, and Sales Force preferred
Team player who is a creative and proactive problem solver
Must be able to work flexible hours including nights, weekends and holidays in addition to normal business hours as required
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Employee may occasionally lift and/or move up to 50 pounds. As business or emergency situations require, employee may sporadically assist in lift/move 100 lbs.
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER
Internal Number: 2018-3515
About Spectra Venue Management
We are Spectra, the experts in hosting and entertainment, providing our clients with solutions and services that amplify the customer experience. We pride ourselves on our superior service and client-focused approach, as we bring innovative solutions to events across a range of sports facilities, convention centers, performing arts centers, state fairs, and much more.