Carnegie Hall seeks a Performance Manager. Performance Managers act as liaisons between the public and Carnegie Hall staff, including patrons, artists, and artist management, security, ushers, cleaners, backstage attendants, stagehands, box office, engineers, in-house caterers, and press contacts. Performance Managers are the clearing house for issues which may arise in any hall, rehearsal space or event space. Performance Managers ensure the house is ready for artists, patrons and staff from both an aesthetic and safety perspective. As such, Performance Manager are required to hold or obtain a Fire Guard Certificate of Fitness. In addition, Performance Managers work closely with members of the Hall Operations management team in advancing performances in halls, managing ushers, hall cleaners and media projects. Performance Managers work mostly during performance times. The schedule consists of night, weekend and holiday work.
Performance Management • Greets and welcomes artists and production staff • Performs all performance related duties when working performances • Performs daily maintenance operational walkthrough for safety and aesthetics prior to house open • Ensures daily log is signed • Confirms archival recordings and accessible locations • Answers phones, provides general information, enters and verifies information in Artifax, receipts payments, receipts and tracks daily deliveries, secures signatures on archival contracts • Signs press badges, provides direction and guidelines related to paid media and press as needed • Ensures ticket scanners are checked • Gathers and distributes program timings, FOH set-ups, security/backstage lists, accessible locations, ticket manifests, check lists, intermissions bars, receptions, CD sales and flower presentations, etc. • Confirms arrival and distribution of Playbills/Programs, large prints (for CHC events) and inserts • Leads front of house meetings with Ushers and Security prior to early walk-in and house open • Ensures house opens on time and staff is properly distributed and performing their duties • Addresses patron issues such as seat complaints, vertigo, access relocations, disburse management tickets; perform late seating walkthroughs • Monitors curtain time, intermission start and end, and down time (notifying Production and/or Presenter of any overtime) • Monitors intermission needs of artists, backstage visitation and returning the patrons to the house before the start of the 2nd half of the performance • Monitors post-concert receiving and exiting of hall and verify release of ushers • Completes and distributes performance report summarizing the details of the performance and verifying the technical resources • Documents distribution of archival recording(s) and poster • Enters technical resources and accounting codes in Artifax • Creates and distributes invoices and contracts to clients as required • Ensures “incidents” are reported and noted on the performance report • Maintains Fire Guard Certificate • Working with the Hall Manager, oversees the operational aspects of assigned performances; performs operational walkthroughs with presenters/production managers; assists with ticketing • Working with the Front-of-House Manager backs up all Usher related areas, as assigned • Working with the Director of Operations backs up all Media related areas, as assigned • Working with the Manager, Accessibility & Operations backs up all Hall Cleaner areas, as assigned
3 years professional experience, preferably in a theatrical setting Experience in performance management Experience in scheduling and managing union staff Ability to maintain a calm demeanor under pressure Excellent communication, interpersonal, and organizational skills Excellent computer skills, including Microsoft Office and the ability to learn new platforms Ability to work a flexible schedule, including nights, weekends and holidays
About Carnegie Hall
Since it opened in 1891, Carnegie Hall has set the international standard for musical excellence as the aspirational destination for the world’s finest artists. From Tchaikovsky, Dvorák, Mahler, and Bartók to George Gershwin, Billie Holiday, Benny Goodman, Judy Garland, and The Beatles, an honor roll of music-making artists representing the finest of every genre has filled Carnegie Hall throughout the years.
Carnegie Hall's mission is to present extraordinary music and musicians on the three stages of this legendary hall, to bring the transformative power of music to the widest possible audience, to provide visionary education programs, and to foster the future of music through the cultivation of new works, artists and audiences.