SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Sales Manager at the Greater Columbus Convention Center. The Sales Manager is responsible for the sales and contracting of events to maximize Convention Center revenue and occupancy. Sales Manager will achieve business goals set by the Director of Sales for both room nights and revenue. The primary markets for this position include Faith Based Associations, National/Regional Associations, Multicultural, Government, and Third-Party Planning Associations.
• Generate Convention Center proposals and definite bookings for assigned market segments through proactive sales calls, presentations, prospecting, and site tours that lead to securing business. Lead generation to focus directly on leads less than 18 months. Leads requiring more than 550 rooms on peak night will be worked in conjunction with the Collaborative Model with Experience Columbus sales manager partner(s). • Conduct site tours with Experience Columbus sales team with meeting planners whose groups will utilize the facility. • Conduct contract procedures, negotiations, revisions and addendums compliant with SMG policies and procedures. • Solicit convention and tradeshow business directly and jointly with Experience Columbus and area hotels through the preparation and execution of marketing and action plans. • Prepare proposals, bid letters and contracts as needed. • Maintain knowledge of destination, area attractions, airport, public transportation and all aspects necessary to help secure business. • Maintain positive working relationship with internal customers and partners such as in-house production company, food service provider, internet provider and decorator. • Attend tradeshows, conventions, sales missions, and local networking meetings to solicit business. • Upon securing an event, coordinate and follow up with convention center event coordinator, operations, and food service provider to ensure a seamless transition into the event planning stage of the business. • Maintain and report to Director of Sales, monthly goals and achievements related to tentative and contracted business. • Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed. • Must feel comfortable when around large groups or speaking to a guest, as needed. • Understands the importance of providing customer service and in understanding of “The Magic is in the Details.” • All other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS AND ABILITIES: • Strong customer service, organizational and communication skills are required • Strong skills in both written/oral communications • Excellent time management • Must have strong working knowledge of computer systems and related software applications, specifically Microsoft Office • Understanding of financial Profit & Loss Statements to provide the best scenario for clients while maintaining profitability for the convention center • Contract negotiations • Ability to work in a CRM (customer relationship module) Ungerboeck experience preferred QUALIFICATIONS: • Minimum of five (5) years of experience in the hospitality field or a related field on a National level is preferred • Good customer service skills and positive attitude • Self-starter and team oriented • Bachelor’s degree in Marketing, Business, Hospitality or related field preferred as well as CMP certification • The organization requires all associates to obtain and maintain their Certified Tourism Ambassador (CTA designation) • Flexibility and ability to prioritize responsibilities in an ever-changing work environment are critical as this job may require travel, working weekends and evenings
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
SMG is the “gold standard” in public facility management. No municipality or outside management company can match the breadth and range of our capabilities.
Since SMG was founded in 1977, we have brought more than 230 facilities under management worldwide. SMG is known as a tireless advocate for the municipalities we represent. We have the programs, systems and talent in place to ensure that all SMG-managed facilities run smoothly and every event we host feels like a celebration to patrons, fans and guests.