Performs client service administration overseeing specified facility bookings, client contracts, event coordination and specified client billing. Employee has latitude for independent action in the performance of assigned duties and is expected to follow functions through to completion with minimum supervision. Work and is reviewed through discussions, reports submitted and event results obtained.
Acts as facility liaison with specified clients of the RP Funding Center and disseminates information to the RP Funding Center Staff.
Oversees the organizations and coordination of specified facility bookings, contracts, event coordination, billing and client liaison, which will include meeting with meeting planners and clients negotiating contracts and scheduling events.
Issues set-up and service requests and schedules for specified events to all affected departments of the RP Funding Center.
Monitors that all services and event-related administrations are completed and satisfactory to the client.
Oversees and coordinates specific site tours of the facility with clients, which also include responding to written and telephone requests for booking availability and room rates to clients.
Conducts presentations, distributing marketing packages and monitoring event-related planning activities.
Ensures facility use contracts, deposits, funds due, insurance certificates and related event documents are completed and received in accordance with departmental policies and procedures.
Consult with meeting planners and provides information regarding capabilities of facilities, fees, restriction and applicable policies and procedures.
Meets with appropriate staff and specified clients prior to events to ensure proper coordination.
Handles customer service complaints and issues from clients and patrons.
Works irregular, flexible hours including nights, weekends and holiday and acts as the event duty manager.
Graduation from an accredited two (2) year college with course work in marketing, business administration, public administration, sports administration, commercial recreation or related field.
Two (2) years of experience working with clients and coordinating events in a comparable setting.
May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.
Position may be designated as Mission Critical by Department Director.
About City of Lakeland
The RP Funding Center is Central Florida’s premier entertainment, sports and convention complex with over 100,000 square feet of flexible space. The RP Funding Center is the only multipurpose facility in the state of Florida with four distinct venues under one roof. These venues include the 10,000 seat George Jenkins Arena, the 2,300 seat Youkey Theatre, 28,000 square feet Exhibit Hall, and the 34,000 square feet Conference Center. The RP Funding Center offers full catering and banquet services as well as audio-visual services, security and over 2,500 parking spaces.