The Rocky Mount Event Center is an SFM managed facility that will open in October 2018, in Rocky Mount, NC which is located in the eastern part of the state. The first-class facility is comprised of 165,000 square feet that will have the capacity to host the multi-courts tournament, trade shows, meetings, concerts and community events. The facility also has 15,000 square foot family entertainment center that has a variety of interactive games, ropes course, climbing walls and other family-friendly activates.
The Director of Operations will be responsible for the overall management of events at Rocky Mount Event Center This position provides direction, training and development opportunities to front-line managers and part-time staff during events. The Manager will work closely with outside event owners, other RMCF leaders in order to successfully accomplish these responsibilities.
The Director of Operations is responsible for the oversight and implementation of all tasks related to operations development. These responsibilities include: Participating in planning/strategic meetings Participating in the acquisition & training of staff Developing the operational schedule Leading facility program schedule development Overseeing all pre-grand opening events (hardhat tours, etc.) Overseeing all tasks related to grand opening events PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Coordinates the operations activities with other departments and event-related contractors to assure facility readiness and smooth operation of events and updates facility rules, regulations, policies, and procedures Provides clear, concise, and timely communication of directives to other departments Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing Oversees maintenance of the physical plant, systems, equipment, electrical, mechanical, environmental controls and related building management systems Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Develop and implement programs to ensure training for employees as needed Knowledge of operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility Develops programs to train all employees on fire/life safety, emergency, and OSHA procedures Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures Maintains inventories of equipment, while keeping in mind current technology and trends, to maximize customer satisfaction and revenue opportunities for local, regional, and national events Serves as MOD (Manager on Duty) as required MINIMUM QUALIFICATIONS:
A bachelor's degree in recreation sports management or related field and 3-5 years appropriate experience Must have excellent interpersonal, problem solving and negotiating skills Must be a team player Must have excellent verbal and written communication skills Must have excellent computer skills, including Word, Excel, PowerPoint, etc. Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours) Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time Prior responsibility for daily P&L management and budget oversight WORKING CONDITIONS AND PHYSICAL DEMANDS
Must be able to lift 50 pounds' May be required to sit or stand for extended periods of time whether indoors or outdoors Limited travel may be required Weekends, nights and holidays required
About Rocky Mount Event Center
Sports Facilities Management, LLC (“SFM”) and its affiliated company Sports Facilities Advisory, LLC (“SFA”) (www.sportadvisory.com) are the leading resource for those seeking to plan, manage, and optimize sports, recreation, event, and entertainment centers. SFM is engaged to manage the day-to-day operations of world-class, community-focused sports and recreation centers, sports tourism and event-focused sports and recreation destinations, and sports and entertainment complexes throughout the world. Joining the SFA and SFM family is a commitment to join us in our mission to improve the health and economic vitality of the communities we serve. Collectively, our facilities have hosted more than 50 million visits in the past several years and our portfolio is growing rapidly.