To manage, supervise and coordinate the maintenance and operations of facilities, equipment, and grounds; and provide highly responsible staff assistance to higher level management. Assist and coordinate activities, maintenance and staffing responsibilities with the operations team for the Ice rink. Provides overall administrative planning, direction, and policies to operating department to assure the highest quality service program to clients and events.
Oversees housekeeping services for the facilities Oversees the operation of all event changeovers, i.e. basketball floor, stage risers, ice install, chairs, and signs Oversees Operations Department Staff: hiring, training, supervision, evaluation, disciplinary actions and scheduling Assist with operational procedures, processes, and responsibilities as it relates to overall ice rink operations Responsible for OSHA compliance and knowledge of changes in Federal, State and Local law Responsible for updating Operations Manual Participate in the development and administration of the Operations budget; forecast for staffing, equipment, materials, and supplies Develop long range plans for future events and maintain departmental equipment Order supplies, materials and janitorial supplies to maintain the facilities within budget guidelines; receive, store and maintain all supplies and materials Establish and maintain relationships with vendors Maintain hazardous materials communication program, material safety data sheets and required records and permits; Develop and maintain an accurate record keeping system Prepare departmental payroll for hourly employees Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures. Complete all duties with a customer service focus through teamwork and dedication to Spectra’s principles Nonessential Functions: General building maintenance and cleaning (SOP and as scheduled) Execution of room set-ups Create and execute daily, weekly, monthly, quarterly and annual maintenance checklists and upkeep of log. Report to Assistant General Manager on daily and weekly activities, provide maintenance reports Establish weekly staff scheduling Attend weekly staff and production meetings Maintain the cleanliness and organization of equipment and storage rooms Be available during all major events to handle operations functions Motivate operations team and protect Spectra’s interests and reputation by keeping up with service, cleanliness and image standards Other duties and responsibilities as assigned
Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management etc.)
Minimum of three (3) years’ experience in building maintenance and building conversions, including supervisory responsibilities
Possess superior interpersonal and strong written and oral communication skills
Ability to function in an fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines
Must be self-motivated with strong leadership abilities and organizational skills
Basic knowledge of Microsoft Office required
Working knowledge of operational equipment including but not limited to: forklift, pallet jacks, scrubbers, floor buffers, mechanical lifting devices, staging, retractable seating risers, basketball floors and ice install
Ability to follow written instruction, interpret AutoCAD drawings and blueprints
Forklift certification is necessary
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly moves about the Facilities before/during/after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others and exchange accurate information; occasionally required to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing and walking. Must be able to work safely in an environment containing caustic chemicals, cleaning materials, debris, dust, and trash.
The essential functions of this position are usually performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.
Spectra is an Equal Opportunity Employment Employer
We are Spectra, the experts in hosting and entertainment, providing our clients with solutions and services that amplify the customer experience. We pride ourselves on our superior service and client-focused approach, as we bring innovative solutions to events across a range of sports facilities, convention centers, performing arts centers, state fairs, and much more.
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