| The Senior Systems Manager will lead the IT Systems team in initiatives including technology design and implementation, service level compliance, and advanced operational support of three convention center environments. This role requires strong, demonstrable experience configuring and troubleshooting hardware and software systems and components from leading vendors and troubleshooting using commercial grade products. This leadership role requires a technical visionary with sharp skills in the following technologies: relational databases, storage, virtualization, IaaS/SaaS cloud technologies, data backup, virus protection, messaging, mobile device management, and Active Directory. |
ESSENTIAL DUTIES & RESPONSIBILITIES: The Authority’s Director of Technical Operations may designate various other activities. The following statements are intended to describe the general nature and level of work being performed..
•Manage and oversee the day-to-day work of the IT Systems team.
•Ensure the integrity and security of enterprise data on host computers, servers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
•Lead the creation and evolution of an annual and 2-3 year strategic plan covering technology, infrastructure, and processes
•Lead the strategic engagement, planning and implementation of IaaS/SaaS cloud technologies to optimize datacenter operations
•Lead the creation and adoption of a security operations practice, complete with vulnerability management, penetration testing, disaster recovery planning, and patch management
•Lead the creation and evolution of an maintenance plan covering firmware, operating system, and application updating and patching, data backup, and power cycling
•Technical lead for all System outage and restoration to include notification, post action items & Post Mortems.
•Continuous assessment, testing, and documentation of monitoring and logging systems.
•Provide guidance, mentoring, and oversight to junior members of the team.
•Perform periodic performance reporting to support capacity planning
•Responsible for quality assurance review and the evaluation of new and existing hardware/software products.
•Directly responsible for projects or sub-projects; may lead projects including developing project plans, assigning tasks and facilitating team process.
•Create and deploy backup and disaster recovery plans for all servers in production at the Authority.
•Coordinate implementation plans, time-schedules, deployment activities, and overall product roll-outs with IT, Business, and/or vendor project leads.
•Other duties may be assigned
SUPERVISORY RESPONSIBILITIES: Directly supervises Systems Administrator and Senior Systems Administrator and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, and planning, assigning, and directing work.
SUPERVISION RECEIVED: Supervision is provided by the Director of Technical Operations and includes assignment of duties, inspection of work, training, coaching, and performance evaluations.