Seeking a Senior Food and Beverage Manager to plan, organize and supervise all food service and catering operations at San Diego Theatres. The Senior Food and Beverage Manager oversees concession stands and bars across two venues which generate more than $1.5 million of annual gross sales. The ideal candidate for managing this unique and diverse portfolio will need to possess the ability to pivot from high level strategic planning and analysis with division leadership to hands on event management, motivating staff to achieve a variety of service and financial goals. Reporting to the Director of Event Patron Services, this position is key for the effective and profitable operation of this department.
Oversees diverse staff members and is responsible for setting vision and expectations, in alignment with the overall framework of the mission vision and values of San Diego Theatres, to accomplish established goals.
Develops, recommends and maintains the operating and financial goals of the food and beverage division, monitors and evaluates sales forecasts, revenues and expenses to maintain profitability and performance to established budget; prepares forecast, spending and budget reports as required.
Develops, implements, and supervises completion of short term and long term work plans, including operational standards and quality controls; ensures compliance with established standards and procedures.
Leads Food and Beverage team in preparing and maintaining the division’s service plan for upcoming events, and provide on-site oversight of event preparation, operations and close-out.
Directs, supervises and evaluates the food management team; hires, promotes, transfers, and assigns work to managers; handles grievances and disciplinary actions.
Develops, supervises, trains, schedules, evaluates, and counsels staff. Provides clear direction, and provides the necessary assistance for staff to perform their work. Develops a cohesive, positive, effective and efficient team.
Responsible for the program management of all software related to Food and Beverage operations. This includes POS and inventory management software, and organization of San Diego Theatres’ digital files.
Reviews operational and financial controls, to ensure compliance, and makes necessary changes to correct any deficiencies.
Develop relationships with local vendors and purveyors to streamline department purchasing.
Reviews product offerings, pricing and profitability. Provides enhanced recommendations of options and recommendations for changes.
Responsible for overall inventory control and cash management, and ensures the timeliness and accuracy of reports.
Ensures effective communications and efficient coordination with other divisions, and act as facility liaison when necessary.
Provides timely awareness of potential and/or pending issues, concerns, vulnerabilities, or other matters which may impact San Diego Theatres. Assures compliance with all federal, state, local, department and division rules, policies and procedures.
This position supervises one full time and one part-time staff member, as well as a pool of part-time concessions and bartenders, and is responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Additional responsibilities to include close supervision relating to the dispensing of alcoholic beverages in accordance with applicable laws, training, appropriate behavior, and the organization’s policies and guidelines. Additionally, cash and inventory control is a supervisory responsibility.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from a four-year college or university in a related field; and five (5) years of increasingly responsible cash-and-carry food and beverage experience; or equivalent combination of education and experience. Entertainment venue concessions experience a plus. Tablet Based POS experience a plus.
Excellent communication skills required. Ability to read, analyze, and interpret documents such as financial reports, inventory reports, business communications, and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to prepare financial and budgetary statements and presentations. Ability to effectively present information and respond to questions in formal and informal meetings.
Ability to work with mathematical and accounting concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Food Handlers Certification, Responsible Beverage Service training, CPR, First Aid, and Bloodborne pathogens training.
OTHER SKILLS and ABILITIES
High degree of computer skills with exceptional abilities in extensive spreadsheet applications and word processing capabilities. Excellent written and oral communications required. High degree of attention to detail. Ability to quickly grasp concepts. Ability to effectively summarize and present information. Professional demeanor and appearance required. Ability to plan, organize, and implement. Ability to train, direct, evaluate and counsel staff.
Strong interpersonal skills to foster a welcoming, effective, and efficient environment for clients, guests, contractors, employees and co-workers.
Exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communications.
Knowledge and compliance of safety, security, health, and alcohol dispensing regulations.
Ability and expectation to work irregular and extended hours, nights, weekends and holidays. Required to be on-site for events.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk throughout the facilities including transverse of stairs. While performing the duties of this job, the employee is regularly required to talk or hear. The employee must have the ability to maneuver around the facilities. The employee is required to extensively use computers, keyboards, telephones, and other office equipment. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Must be able to read a high volume to written materials and a computer screen. Must have the ability to coordinate several activities simultaneously.
Must be able to handle stressful situations in a calm, professional manner.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. During certain events, considerable movement around the facility, exposure to crowds, and loud noise may be encountered.
IN-HOUSE TRAINING REQUIREMENTS
Critical: General Overview-SDT Computer Applications, Outlook (Calendar & Email), Respect in the Workplace/Sexual Harassment Awareness (Employee), Bravo Orientation, TEAM Alcohol control training, Health/Food Handling Training, IIPP (Injury & Illness Prevention Program)
Normal: Fire Extinguisher Training, Negotiation Skills
Medical, Dental, Vision, Life Insurance, LTD, Retirement 401(k), including employer profit sharing, generous paid annual leave and paid holidays.
TO APPLY Send resume, cover letter, employment application and salary requirements to email@example.com. Include the position title in the subject line of your email.
San Diego Theatres, a 501(c)(3) not-for-profit organization, operates the region’s largest and greatest attended performing arts venue, the Civic Theatre, and the beautiful and historic Balboa Theatre, built in 1924. We serve over 450,000 patrons annually and have an annual budget of approximately $8M.