Summary SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the General Manger at SMG- Florence Civic Center in Florence, South Carolina. The General Manager is responsible for overall management, promotion and operation of the facility, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking and related operations by performing the following duties personally or through subordinates.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Maintains active contact with the Client/Contract Administrator. Monitors SMG compliance with all provisions of the services contract
Aggressively promotes the use of the facility to maximize its utilization
Negotiates lease agreements as determined necessary and in the best interests of the facility
Negotiates contracts and agreements with event organizers, hosts, managers and agents
Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility
Coordinates facility involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies
Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed
Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice
Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office
Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility
Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
Conducts marketing, budgeting and weekly staff meetings
Directs the development and administers the execution of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets
Provides for control of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis
Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility
Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and SMG in all forms of communication and personal contacts
Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits
Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations
Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with SMG policies and procedures
Responsible for recruiting, training, supervising and evaluating administrative and supervisory staff
Establishes and maintains effective working relationships with the tenants, employees, union representatives and the general public
Manages subordinate Directors and Managers who supervise employees in the Finance, Marketing, Operations, Food & Beverage Departments or other facility departments Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field
Minimum of 5-7 years’ experience industry experience in a senior management function of an Arena, Convention Center or stadium, or equivalent combination of education and experience
Experience in contract negotiation, business law, purchasing procedures, and supervising personnel
Experience in labor relations and union contracts, if applicable
Skills and Abilities
Excellent communication and interpersonal skills and organizational ability
Ability to work with and maintain highly confidential information is required
Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description
Ability to anticipate problems and implement immediate corrective action
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
Considerable knowledge of safety regulations and other federal, state or local laws and regulations
Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry
Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
Ability to manage a facility of same size and type
To perform this job successfully, an individual should be proficient In Word and Excel.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements to:
Please apply at – https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000229371506#/
Karen Donoghue SMG- Florence Civic Center 300 Conshohocken State Road, Suite 450 West Conshohocken, PA 19428
Applicants that need reasonable accommodations to complete the application process may contact- 610-729-1074
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
SMG, the world leader in venue management, marketing and development, was founded in 1977 with the management of our first facility, the Louisiana Superdome. We soon grew to manage convention centers, exhibition halls and trade centers, arenas, stadiums, performing arts centers, theaters, and specific-use venues such as equestrian centers. SMG’s clients benefit from the company’s depth of resource...s and its unparalleled expertise, leadership, and creative problem-solving. Our successful growth has been built on the many partnerships, relationships, and resources we have developed with our clients — both municipal and private. This unique combination of resources, relationships, and expertise has allowed SMG to define and refine the industry throughout its history. Our ownership and team of dedicated corporate support personnel make us unrivalled in the field of private facility management.