POSITION SUMMARY: The Event Manager II is responsible for planning and managing events at the Hilbert Circle Theatre and Conner Prairie. This position is part of an event management team, between whom the entire 52-week season of the Indianapolis Symphony Orchestra and its presentations are managed. This position will primarily focus on concerts at Conner Prairie “Symphony on the Prairie”, and will also share responsibility for managing internal and external rental events and certain concerts at Hilbert Circle Theatre as part of the Audience Services & Events team.
Responsibilities include but are not limited to:
General Customer Service •Responsible for all guests’ safety, comfort and service satisfaction while attending events •Coordinate resolution of patron complaints with appropriate departments •Respond to facility and medical emergencies by completing incident reports when appropriate •Responsible for managing patrons’ expectations regarding policies, procedures and practices.
Conner Prairie Concerts •Advances and prepares all hospitality, travel, and accommodations for bands performing as part of the ISO’s summer series at Conner Prairie. •Coordinates the load-in and load-out schedule for the Symphony on the Prairie season and the setup and tear down of concerts from week to week. •Oversee event staff during events including; ticket takers, ushers, security, police, fire, and EMS personnel. •Coordinate specific event staffing levels with the Volunteer Services Manager and provide staffing estimates for events. •Accountable for designated event and department budgets which may include handling of cash and charge cards.
Hilbert Circle Theatre Concerts •Onsite management of event staff, volunteer ushers, and vendors for all ISO concerts and events •Maintain and update usher and emergency procedure manuals on a regular basis, working with the Senior Event Manager and Volunteer Services Manager. •Conduct a full detailed inspection of Hilbert Circle Theatre public spaces and emergency exits before and after all events in the Hilbert Circle Theatre. •Prepare all public spaces by unlocking doors, turning the lights on, and monitoring the room temperature. •Monitor and evaluate event staff performance and ensure that customer service standards are met and house procedures are followed. •Prepare concert event report to be distributed to volunteers and event staff prior to concerts and events. •Assist Volunteer Manager with the development and delivery of volunteer training and training materials. •Assist in the development of and provide monitoring of expense budgets for FOH functions. •Perform other duties as required
Bachelor’s Degree is required. Position requires outstanding written and oral communication skills, strong interpersonal skills, and exceptional organizational skills with attention to detail. Candidate must be a proficient user of Word, Excel, and Outlook. Previous experience working in an arts or theatre environment is desired.
Must be able to walk on uneven surfaces in the Hilbert Circle Theatre and at Conner Prairie and other areas with or without accommodation. Must be able to lift/carry products up to 75 pounds without assistance. Requires visual and hearing acuity to sit at a computer for several hours at a time and speak on the phone.
About Indianapolis Symphony Orchestra
The Indianapolis Symphony Orchestra was founded in 1930 by German conductor and local violin teacher Ferdinand Schaefer. At first comprised of volunteer musicians who split the revenue from ticket sales, the ISO became a professional orchestra with salaried musicians in 1937. That same year, Fabien Sevitzky – a Russian-born conductor and nephew of famed conductor Serge Koussevitsky – became Music Director of the ISO. Sevitzky’s appointment was highlighted in an April 5, 1937 article in Time Magazine, which began, “Of Midwestern orchestras, none has risen so rapidly or so recently as the Indianapolis Symphony.”
The mission of the Indianapolis Symphony Orchestra is to inspire, entertain, educate and challenge through innovative programs and symphonic music performed at the highest artistic level.
Soon after, the ISO blossomed into one of the nation’s most renowned orchestras. Sevitzky worked to promote the ISO through a variety of national radio broadcasts, and his successor, Izler Solomon, ensured the creation of the Clowes Memorial Hall on the campus of Butler University as a venue meant specifically for the ISO (until then, the ISO had been performing at the Murat Theat...er). Throughout the 1950s and 60s, the ISO traveled around the world to perform “Salute” concerts in countries such as Finland, Korea, Japan, Formosa, Portugal, The Netherlands, Israel, Mexico, Austria, Venezuela, Thailand, Greece and Chile – earning the Orchestra a Citation from the Voice of America and the United States Information Agency as well as a letter of commendation from President John F. Kennedy – the first ever such commendation to a symphony orchestra.
Solomon’s successor, John Nelson (1976-1987), is associated with the Orchestra's appearances at Carnegie Hall and the Kennedy Center, plus a debut European tour in 1987. In the summer of 1982, a 14-year-old violinist named Joshua Bell was the first performer for the ISO's Marsh Symphony on the Prairie series, and in 1984, the ISO moved downtown to its new home at the restored movie palace -- the Circle Theatre.
In 1987, internationally renowned performer, conductor and composer, Raymond Leppard (1987-2001) was selected as the Orchestra's fifth Music Director. During his tenure, several key accomplishments took place: a return to regular recording with a series of CDs on the Koss Classics and Decca labels; performances on NPR's "Performance Today"; nationally-syndicated radio broadcasts of ISO concerts; acclaimed tours on the East Coast and two tours of Europe; and a performance at Carnegie Hall as part of the venue's centennial season.
Following Maestro Leppard's retirement, Mario Venzago was appointed Music Director (2002-2009) and led the Indianapolis Symphony Orchestra in a deeper commitment to repertoire of the mid-19th century -- specifically works by Felix Mendelssohn and Robert Schumann -- the Second Viennese School, contemporary scores and new commissions, including Jennifer Higdon's Violin Concerto with world renowned violinist Hilary Hahn in 2008.
In the fall of 2007, Zachary De Pue was named Concertmaster for the Indianapolis Symphony Orchestra, and Alexander Kerr was appointed Principal Guest Concertmaster, a position utilized by only a handful of orchestras throughout the world. In October 2009, string trio Time for Three became the first artists-in-residence for the ISO.
In September 2011, Krzysztof Urba?ski began his tenure as the seventh Music Director of the ISO, and upon his appointment, was the youngest Music Director of any major American orchestra. Today, Maestro Urbanski is one of the most acclaimed and respected young conductors in the world.
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