The Director Event Security is responsible for providing the highest level of guest service within a safe and secure environment for our clients, patrons and employees during all public functions in the Arena, Theater and Expo Center. This role will primarily focus on the Supervision of evening Event Security employees and the operation during concert and sporting events. This position reports into the SVP & GM MSG.
•Responsible for providing the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Arena, Theater, and Expo Center. •Works closely with the Command Center to safeguard company and guest property during an event. •Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies. •Spearhead and maintain security protocols and procedures for all events in the Arena, Theater, and Expo Center. •Partner with the Director Guest Services to ensure that there is collaboration between Security & Guest Services to ensure exceptional customer experiences. •Assist in the development of venue policies based on industry leading security standards and best practices. •Conducts training and briefings for event security staff. •Ensures compliance with NBA/NHL security mandates and protocols. •Oversees, manages, and ensures completion of all event security forms; including ops plans. •Establish staff development and training protocols including table top exercises and functional exercises. •Highly responsive to emergencies in a fast paced, time sensitive environment. •Collaborate with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency. •Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues. •Determine staffing levels and track costs against budgets. •Attend production meetings and produce event notes outlining client expectations and operational needs. •Represent the VP Venue Security in his/her absence.
The ideal candidate will have a minimum of 8-10 years’ Security/Operational management experience, knowledge of events, sports, or theatre operations within a sizeable entertainment venue.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
Experience managing union staff preferred
Ability to manage cross functional teams and building relationships is essential.
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
Knowledge of local public assembly and fire codes required.
Experience with city and state agencies.
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Experience motivating, and encouraging exceptional performance
Ability to hold team accountable for outcomes and monitor performance
Successful track record of measuring improvements in customer satisfaction and loyalty
Demonstrated experience coaching, mentoring and developing staff to perform at high levels
Ability to navigate internal organization/process
Proactive self-starter and able to work collaboratively
Proficiency in Microsoft Office
Must be willing to travel to other locations as needed
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. This role will primarily focus on the Supervision of evening Event Security employees and the operation during concert and sporting events.
Internal Number: 19-10486
About Madison Square Garden
The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues. MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL). MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events. MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes. MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and th...e Wang Theatre in Boston, MA. More information is available at www.themadisonsquaregardencompany.com.