• Assume management responsibility for all services and activities of the Sales and Marketing Division including the scheduling and booking of all facility events; and the signage/sponsorship opportunities within the LCCC, vendor packages, sales materials, proposals, sales calls and contracts.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Sales and Marketing programs and activities.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the facility manager; implement improvements.
• Select, train, motivate and evaluate all sales and marketing personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Plan, direct, coordinate, and review the work plan for providing marketing, booking and sales services; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Participate in the development and administration of the annual budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangement; finalize all booking arrangement; prepare contracts; negotiate rental and other rates as required.
• Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities.
• Direct and plan promotional projects and coordinate focused marketing programs; develop strategies for new markets and clients.
• Oversee the development of all facility advertising and marketing materials; analyze facility rental rates, schedules, and labor rates and modify as necessary.
• Participate on a variety of committees; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of sales and marketing.
• Plan and organize facility events efficiently.
• Oversee the scheduling and booking of all facility events; serve as a liaison with outside promoters, permittees, and presenters as well as other departments and divisions; negotiate and resolve significant and controversial issues.
• Provide responsible staff assistance to the facility General Manager as necessary; prepare and present staff reports and other related correspondence.
• Respond to and resolve difficult and sensitive inquiries and complaints.
• Interpret and apply administrative and departmental policies and procedures.
• Communicate clearly and concisely in English, both orally and in writing.
• Establish and maintain effective working relationships with those contracted in the course of work.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the LCCC and Spectra customer service principles.
• Other duties as may be required.

• Four years of increasingly responsible sales and marketing experience for a convention center, hotel, multiple event center, major stadium or performing arts facility including some supervisory responsibility.
• A Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field. Equivalent experience in Event Sales Management may be considered.

KNOWLEDGE, SKILLS AND ABILITIES:

• Skilled in all customer service and administrative procedures established by the convention center.
• Skilled in public relations, oral and written communications, public speaking, contract negotiations,
• program planning, and auditing.
• Experience with modern and complex principles and practices of sales and marketing.
• Experience with supervision, training and performance evaluation.
• Familiarity with pertinent Federal, State, and local law codes and regulations.
• Ability to demonstrate supervisory and leadership skills and a thorough knowledge of convention planning and related activities.
• Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook as well as Ungerboeck and other event planning software.
• Ability to identify potential problems and make plans for corrective action.
• Some travel as needed.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER