The Assistant General Manager is responsible for overseeing venue operations and event planning, preparation and execution. Responsibilities include hiring and scheduling staff, monitoring venue maintenance and security, and managing onsite operations at each event. The Assistant General Manager will also oversee guest relations, customer experience, and assist the General Manager and Venue Manager with projects and duties as needed.
Manage venue events and shows, ticketing, advance show needs (concerts and special events), event staffing, show settlement; coordinate technical aspects including lighting, video and sound; parking and sponsorship.
Analyze event calendar and determine appropriate staffing levels. Create and maintain schedules based on part time employee availability and event schedule. Approve hours worked and time off requests for part time staff.
Oversee venue maintenance and security. Check for maintenance issues, project planning and coordinate with maintenance staff for resolution. Attend and direct security meetings during preshow and during the event, monitor staff levels, communicate with head of security on overall operations and troubleshoot security issues.
Manage day to day office operations. Oversee the ordering of supplies for both office and venue; monitor the maintenance of customer service email and holding of comp tickets for VIP guests
Oversee guest relations and ensure customers have the best experience possible. Respond to escalated guest complaints and inquiries resolving in a timely manner.
Make recommendations to the General Manager on allocation of departmental budget, monthly reforecasting and reconciling of monthly financial statements
Oversee all operations and make decisions in General Manager’s absence
Required Qualifications (Job Knowledge, Skills, and Education):
A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or a related field
5 to 7 years of related work experience
Knowledge of accounting principles
Computer savvy and proficient in MS Word, Excel, and Outlook
Previous production experience, including scheduling, managing staff, and payroll
Strong leadership skills with the ability to provide vision and inspiration to peers and subordinates
Ability to work a flexible schedule including nights, weekends and holidays as needed
Strong customer service skills, ability to multi-task and prioritize work load
Strong written, verbal and listening communication skills
Ability to plan work activities and adapt to changing conditions
Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
Knowledge of sound and lighting preferred
Bilingual (Spanish/English) preferred.
Advanced degree desired
About AEG Facilities, Puerto Rico
AEG Facilities' network of world-class arenas, convention centers and stadiums spans five continents, includes over 20 of the top 100 venues and presents more than 22,000 events annually.