Under general supervision from the Technical Services Manager, the Technical Services Technician is responsible for all telephone/data services for the business office and events scheduled at the facility.
ESSENTIAL FUNCTIONS: (including, but not limited to):
?Maintain event and business office telephone/data equipment; install, modify, and remove equipment as directed/necessary. ?Support the operations department in technical needs during set up and running of events. ?Maintain all security standards at all times. ?Support personnel and clients with technology matters. ?Maintain equipment storage; ensure orderly and clean storage area. ?Report any system failures to Technical Services Manager promptly. ?Update and inventory workstation hardware and software. ?Troubleshoot printers and copier printers. ?Assist in installation of new technology. ?Extensive labeling and documentation of procedures. ?Maintain, repair and operate telephone/data equipment including switch room and convention center cabling systems as directed. ?Provide excellent customer service assistance to internal and external clients with technology needs.
SPECIAL CHARACTERISTICS AND KNOWLEDGE:
?Methods and materials of telephone/data/data systems equipment and operations. ?A basic understanding of how PCs function in a networking environment. ?Principles and techniques of maintenance and repair for telephone systems and related equipment. ?A Basic Understanding of wireless mobile devices including but not limited to laptops, cell phones and tablets. ?Advanced computer proficiency and Microsoft Office products knowledge to include: Excel, Word, Outlook and Power Point. ?Safe work practices.
? Two years of increasing responsible experience in the installation, maintenance, and removal of telephone, data, personal computers, and wireless network systems. ? A combination of specialized technical training in the installation of telephone/data systems and technical education desired. ? Ability to work a variable work schedule (including evenings and weekends, as required), depending on event and business requirements. ? Experience in public facility highly preferred. ? CompTIA A+ certification
About St Charles Convention Center
The award-winning Saint Charles Convention Center is the most elegant full-service convention venue in the Saint Louis Metro Area. Proudly managed by Spectra Venue Management since opening in 2005, the facility boasts 154,000 square feet of flexible space, accommodating a wide range of events from 10-3,000 attendees. An IAVM Venue Excellence Award Winner and one of St. Louis’ Top Workplaces, the venue is highly-rated by clients and staff.