The Event Manager plans, organizes, and controls events within the venue as assigned and monitor the logistical interfacing of these events. Duties will include all event coordination tasks after events are booked through their conclusion. ESSENTIAL FUNCTIONS: *Serve as liaison between venue and tenants. *Explain policies and procedures to tenants and the public. *Consult with tenants, providing venue's technical capabilities. *Prepare venue for client use by obtaining appropriate information and requirements from client. *Prepare event resumes and scaled room diagrams for distribution to appropriate staff. *Receive and respond to complaints from clients and the public or refer them to the Director of Events Services. *Monitor assigned events, as they interface with other events and activities scheduled in the venue. *Determine event staffing levels and coordinate scheduling staff, including Ticket Office personnel, Event Security, and Guest Services desk personnel. *Finalize client’s event details. *Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes. *Make or arrange for last minute adjustments in room or equipment set ups at the request of lessee and prepare accurate statement of additional charges. *Functional supervision of all event support staff including Operations Department crews. *Notify Director of Operations of equipment in need of repair or replacement. *Prepare event summaries noting attendance, times, significant problems, etc. *Act as Manager on Duty for the department. *Provide excellent customer service assistance to internal and external clients. *Exemplify the SCCC and Spectra customer service principles.
KNOWLEDGE, SKILLS & ABILITIES: *Ability to anticipate the needs of venue tenants. *Knowledge of operating procedures of a public assembly facility. *Knowledge of audio visual equipment and its uses. *Knowledge of terminology used in the convention, trade show, and entertainment industry. *Principles and methods of setting up and tearing down events and housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.). *Skills in planning and coordinating work schedules. *Ability to work effectively in a service oriented environment. *Establish and maintain effective working relationships with tenants, other employees, and members of the public. *Knowledge of laws and regulations pertaining to public assembly facilities security. *Knowledge of fire and safety regulations. *Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint *CAD, Ungerboeck or other event management software is preferred *Identify potential problems and make necessary plans for corrective action. *Demonstrate supervisory and leadership skills
A Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.
One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
Possession of or ability to obtain a driver license.
About Spectra/St Charles Convention Center
The award-winning Saint Charles Convention Center is the most elegant full-service convention venue in the Saint Louis Metro Area. Proudly managed by Spectra Venue Management since opening in 2005, the facility boasts 154,000 square feet of flexible space, accommodating a wide range of events from 10-3,000 attendees. An IAVM Venue Excellence Award Winner and one of St. Louis’ Top Workplaces, the venue is highly-rated by clients and staff.