Job Summary The Assistant Manager, Facility Operations is responsible for ensuring the Charlotte Convention Center and NASCAR Hall of Fame (NHOF) are always in a state of readiness by managing the day-to-day aspects of the Facility Operations department in areas such as set-up, move-out, and building cleanliness.
Scope of Responsibility · This job is responsible for assisting in budgetary analysis, preparation, and review. · This job will have periodic access to confidential data including wages and salaries, financial statements, customer quotes, product costs, and company plans, designs, and programs. Supervisory Responsibility · Manages subordinate leads in the Facility Operations department that supervise a total of approximately twenty full-time employees plus part-time and event labor. Is responsible for the performance, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Knowledge and Skill Requirements · Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. · Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. · Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. · Customer Service Ability: Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs, treats all customers and vendors with highest degree of respect and courtesy, delivers exceptional service to internal and external customers. Education and Experience · High School (H. S.) diploma required; and five to six years related experience and/or training; or equivalent combination of education and experience. Associates Degree (A. A.) preferred. To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; and Two-way radio. Physical Demands · The employee must regularly lift and /or move 20+ pounds. · Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk. Work Environment · The noise level in the work environment is usually moderate depending on the event within the facility. Travel Required · This job has no travel requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties · Works with the Manager, Facilities Operations to ensure policies and procedures are being carried out to maximize efficiency in operating and maintaining the facilities. · Works closely with all department staff to ensure all room set-ups meet client expectations. · Engages department staff to ensure employee relations are priority. · Creates and monitors the staff schedule to maintain budget adherence and effective use of labor costs. · Communicates with various departments to understand the needs of each in terms of facility services. · Works to meet the needs of each department by addressing all issues in a timely fashion directly or through subordinate staff. · Uses CORE to track events and complete work orders for all events held at the convention center or NHOF. · Informs staff of housekeeping or general labor needs to ensure successfulness of all facility events. · May perform other duties as required. · Ensures staff performance expectations are communicated and maintained. · Evaluates staff to ensure safe work practices are being met. · Must be able to work flexible hours to include evenings, weekends and holidays.
About Charlotte Regional Visitors Authority (CRVA)
The Charlotte Regional Visitors Authority (CRVA) is the tourism division of the City of Charlotte that leads in destination development, sales and marketing, and the management of five city venues. The CRVA works to maximize the region's economic potential through visitor spending; creating jobs and opportunities for our community.