Located just two miles east of Downtown Dallas, Fair Park is the largest historical landmark in Texas and boasts one of the nation’s largest collections of 1930s art and architecture. The 277-acre campus is home to the State Fair of Texas, museums, The Cotton Bowl, an outdoor amphitheater, Music Hall at Fair Park (Broadway shows, ballet, opera), and over one thousand events each year.
The Senior Box Office Manager will control all ticket inventories and oversee the processing of orders and payments for select events and Fair Park venues (the State Fair of Texas, Dos Equis Amphitheater, and Music Hall manage their own ticketing). Utilizing Paciolan ticketing software, this individual will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Senior Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come join us!
Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
Manage all information being sent and posted through ticketing system
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
Update and relay all box-office related event information to each department and client
Investigate and resolve ticket-related issues
Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets (if applicable)
Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.(if applicable)
Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
Work with sales reports/ticket revenue updates
Work with sales and marketing departments to set up various ticket discounts and promotions
Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
Process/fill approved charity ticket requests; document all complimentary tickets issued
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Process donor seat selection and retention
Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Spectra principles and corporate initiatives
Direct the creation and control of fiscal budget for the Box Office department
Plan, organize, and coordinate the Box Office efforts for Cotton Bowl Stadium and other applicable venues on the Fair Park campus
Work with current Fair Park events to migrate them over to the Paciolan ticketing platform
Develop and implement comprehensive ticket sales programs
Plan, direct, evaluate and provide leadership to Box Office personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Comprehend and make inferences from written sales materials
Exercise confidentiality and integrity upon handling customer personal/financial information
Complete all duties with a customer service focus through teamwork and dedication to Spectra’s principles
Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
Knowledge of federal, state, and local regulations
Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
Familiarity with Paciolan ticketing software
Knowledge of terminology used in box office/sales settings
Knowledge of principles of budget preparation and control
Communicate clearly and concisely, both orally and in writing
Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.
Internal Number: ID 2019-4837
About Spectra - Dallas Fair Park
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/