The Event Services Coordinator plans, organizes, and controls events within the venue as assigned and monitors the logistical operation of these events. Duties will include all event coordination tasks after events are booked through to their conclusion.
ESSENTIAL FUNCTIONS: ?Serve as liaison between venue and tenants. ?Explain policies and procedures to tenants and the public. ?Consult with tenants, providing venue's technical capabilities. ?Prepare venue for client use by obtaining appropriate information and requirements from client. ?Prepare event resumes and scaled room diagrams for distribution to appropriate staff. ?Receive and respond to complaints from clients and the public or refer them to the Director of Events Services. ?Monitor assigned events. ?Determine event staff levels, including Ticket Office personnel, Event Security, and Guest Services desk personnel. ?Provide catering details for events ?Collect deposits on events. ?Guest Services Cash Handling ?Coordinate with sales for additional changes after signed contract ?Assist Exhibitors on-site before event. ?Act as crowd control manager as needed. ?Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes. ?Make or arrange for last minute adjustments in room or equipment set ups at the request of lessee and prepare accurate statement of additional charges. ?Functional supervision of all event support staff including Operations Department crews. ?Prepare event summaries noting attendance, times, significant problems, etc. ?Provide excellent customer service assistance to internal and external clients. ?Exemplify the SCCC and Spectra customer service principles. KNOWLEDGE, SKILLS AND ABILITIES:
?Ability to anticipate the needs of venue tenants. ?Knowledge of operating procedures of a public assembly facility. ?Knowledge of audio visual equipment and its uses. ?Knowledge of terminology used in the convention, trade show, and entertainment industry. ?Principles and methods of setting up and tearing down events ?Ability to work effectively in a service oriented environment. ?Establish and maintain effective working relationships with tenants, other employees, and members of the public. ?Knowledge of laws and regulations pertaining to public assembly facilities security. ?Knowledge of fire and safety regulations. ?Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint, ?CAD, Ungerboeck or other event management software is preferred ?Identify potential problems and make necessary plans for corrective action. ?Demonstrate supervisory and leadership skills.
A Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.
One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
About Spectra/St Charles Convention Center
The award-winning Saint Charles Convention Center is the most elegant full-service convention venue in the Saint Louis Metro Area. Proudly managed by Spectra Venue Management since opening in 2005, the facility boasts 154,000 square feet of flexible space, accommodating a wide range of events from 10-3,000 attendees. An IAVM Venue Excellence Award Winner and one of St. Louis’ Top Workplaces, the venue is highly-rated by clients and staff.