Operations, Operations - Building Maintenance & Engineering
4 Year Degree
Under the general direction of the COO the Director of Building Operations plans, manages, and directs the work of the Engineering, Electrical, Plumbing, Painting, Carpenters and Mechanics totaling 31 staff comprised of 4 exempt staff and five separate bargaining units. Develops, plans and implements department goals and objectives that are critical to the overall SDCC strategic plan. Develops and implements appropriate standard operating procedures (SOP’s), programs and services to ensure effective utilization of resources and regulatory compliance. Responsible for budgets and forecasts, revenues and expenses for all affiliated divisions and leads the administration of the daily operations and repair and maintenance projects through the Manager, Building Operations, two Operation Supervisors, and the Representative, Building Operations as well as day to day oversight of the contracted Capital Projects. Position serves as a member of the Leadership Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Typical duties include the following with additional duties as assigned.
Responsible for providing the overall direction and day-to-day leadership, coordination, and evaluation of the Engineering, Electrical, Plumbing, Mechanical, Carpentry and Painting Divisions. Develops clear goals and objectives for each division. Develops and presents the divisions’ annual budgets and ensures limits stay within the approved budget. Through the Manager, Building Operations, plans, supervises and directs the work performed by all skilled trade employees. Defines work to be accomplished and ensures all directives are completed as needed.
Maintains effective working relationships with manager, supervisors, Representative, Building Operations and trade employees. Responsible for development and maintenance of effective communications and working relationships with all peer Directors and event based staff as well as industry partners and vendors.
Meets on a weekly basis with core teams and additional meetings with peer Operation Directors and COO to continually review related projects and work flow to help ensure efficiency and seamless production.
Responds to all major operation based emergency scenarios in order to give direction, guidance, input or a detailed assessment to executive leadership.
Responsible to constantly re-prioritize workflow on a daily basis with consideration of all event based needs as well as special projects in play while ensuring communication is clear to all those impacted. Prepares and maintains accurate reporting on all areas of oversight to include; revenue, expenses, assessment needs, investigation of operational emergencies and creates pro-active game plans to address future needs.
Instills and reinforces Core Values at all levels in the department. Acts as a role model for employees and develops morale within the department.
Directs the installation, maintenance and repair of mechanical, plumbing, electrical, HVAC equipment and apparatus and facility finishes and all equipment throughout the Convention Center facility.
Ensures all building and fire inspections are completed in a timely manner.
Ensures the quality of services by planning, managing, scheduling, supervising and training all skilled trade- personnel. Develops new training programs and ensures appropriate skill levels are met and tools needed are available.
Collaborates with Operations Directors to provide the highest quality service to clients.
Plans and implements short and long-term preventive and anticipated maintenance including working alongside the Capital Projects contractor and Director, Facilities and Environmental Services
Develops and implements the most cost effective means for operation of mechanical, HVAC and associated equipment.
Manages resources to ensure compliance with budget objectives, and standards of facility repair, equipment, inventory and control.
Develops and manages the budget for all divisions of responsibility. Submits operating budgets and works with Capital Projects contractor to help instruct on creation of capital equipment and capital maintenance budgets. Maintains budget tracking in compliance with operating goals.
Pro actively seeks ways of improving operational efficiency; increasing sources of revenue; and, assuring work is performed in the most cost effective manner.
Oversees all utility needs and expenses looking for creative approaches to reducing and/or maintaining costs.
Develops and assists with implementation of the 10-year capital plan for the Building Operation Divisions
Assures staff maintain proper care of uniforms, equipment and supplies.
Instills safety practices in all aspects of trade work throughout the facility. Ensures annual training and ongoing certifications are completed on a timely basis.
Involved as needed in all labor grievance issues and participates in all collective bargaining agreements as related to the five bargaining units within the Building Operations Division.
Impartially and fairly applies all Corporation policies and procedures.
Approves work orders, purchase requisitions, processes damage reports and invoices division charges.
Meets with clients to coordinate their trade requirements.
Collaborates with Procurement, Accounting, and Finance Departments developing and administering fiscal year and budgets and works with Capital Projects contractor on oversight of Capital budgets.
Responsible for ensuring that outside work performed by contractors and other agencies is coordinated with staff. Develops scope of work for contractors and oversee operations of outside vendors/contractors performing work for the Building Operations Division. Ensures contractors perform all aspects of the contracted agreement.
Regularly inspects the facility and equipment to ensure safety and physical appearance.
Responds to emergencies as necessary.
Represents the Building Operation Divisions in a leadership role attending multiple meetings including representation at weekly production meetings and at monthly Board and monthly leadership meetings.
Ensures repairs and projects are completed in a timely manner and stay within budgets.
This position achieves success through subordinate manager and supervisors, ensuring they have the necessary leadership and tools to achieve success. Manages/supervises the Building Operations Manager, two Building Operation Supervisors, Representative, Building Operations, and 27 skilled trades staff. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Understands and administers to all five of the collective bargaining agreements serving this department. Responsibilities include interviewing, hiring, and training employees; planning, assigning / directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have solid technical knowledge in all phases of building systems, operations, fire alarm systems, overall department administration and budgeting.
Ability to solve advanced problems and deal with a variety of options in complex situations under tight time constraints
Excellent customer service skills are necessary, as the position requires frequent interaction with internal and external customers, vendors and other visitors to the venue.
Ability to prioritize effectively and handle multiple projects/task simultaneously
Knowledge of labor productivity management and vendor labor management
Clear and concise oral and written communication skills
Ability to motivate employees and form cooperative relationships at all levels
EDUCATION and/or EXPERIENCE
Bachelor's degree from a four-year college and six years related experience including four years in senior management with emphasis in large facility maintenance, preferably in the Convention Center/Hospitality industry; and/or equivalent combination of education training and experience. Prefer experience in working with CAD, and a well-rounded understanding of current OHSA regulations. Experience and understanding of San Diego fire marshal regulations is a positive factor.
Ability to read, analyze, and interpret general business periodicals, blue prints, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
BOC II certification highly preferred
Facility Management Professional certification highly preferred
OTHER SKILLS AND ABILITIES
Experience in preparing and monitoring the fiscal budget including labor forecasting, revenue projecting and capital improvements. Knowledge of facility management and computerized maintenance management system (CMMS) programs. Ability to establish and maintain effective working relationships with subordinates, staff and outside contractors and vendors. Must be able to work flexible hours including availability to work evenings, holidays and weekends.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. Work indoors and at time outdoors on rooftops, terraces and grounds. The employee frequently is required to walk. The employee is occasionally required to stand and sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The primary office location is located on the P1 basement level of the Convention Center, which is underground with no windows. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to high, precarious places; outside weather conditions; risk of electrical shock; hydraulic/pneumatic/steam equipment, and vibration. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The noise level in the work environment is usually loud.
Internal Number: DIREC01855
About San Diego Convention Center Corporation
he San Diego Convention Center Corporation (SDCCC) annually welcomes thousands of visitors from around the globe to our facility. Our ultimate goal is guest satisfaction and we are proud of our customer service philosophy, which we call "San Diego Spirit." It is based on the commitment to total service that our employees bring to our customers and colleagues. "San Diego Spirit" gives us the competitive edge that has ranked us a top convention center in North America and the world.
Living the "San Diego Spirit" is about exceeding expectations, with excellence as our minimum standard.
Many of our guests visit the San Diego Convention Center for a short period of time, so first impressions are very important to us. We ensure success by engaging and greeting our guests, being helpful by providing courteous and knowledgeable assistance and maintaining a clean facility with environmentally sound practices.