We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.
The Senior Director of Security will develop, implement, and monitor comprehensive security programs to ensure appropriate levels of security, safety, privacy, and recovery of company assets. The ideal candidate will not only entail the essential duties of the role but also reflects the Fan First philosophy in their work ethic and approach.
Essential Duties & Responsibilities:
Develop and oversee strategic safety plans with the objective of managing risk at large scale music events, sporting events, community events and beyond with a Fan First mindset.
Build out an arena safety platform to support approximately 50 NHL games, 20 WNBA games, 80 major music/entertainment events, and 25 miscellaneous events each year.
Manage and oversee 10+ full-time security officers, 100+ part-time security officers, and all Third-Party Security associates (event support).
Develop, implement, and monitor comprehensive security programs to ensure appropriate levels of security, safety, privacy, and recovery of company assets, including investigations, loss prevention, physical arena security management, commercial tenants, and patrons.
Direct and develop security roadmaps and strategies to effectively manage risk, respond to incidents, maintain continuity of operations, and safeguard the organization, its employees and customer.
Work with leadership team to implement an overall security program including programs for the physical safety of employees and visitors.
Develop and implement workplace violence / active shooter prevention program, this includes creation of employee training and coordination of escalation procedures and protocols for leadership
Ensures strong collaboration for the achievement of security goals including but not limited to maintaining relationships with key internal and external stakeholders (e.g., IT, Senior Management, Human Resources, Risk Management and related law enforcement and government agencies)
Takes a leadership role in the on-going process of integrating and embedding an appropriate security risk consciousness into the corporate culture, through enhancing processes used to analyze business strategies and initiatives.
Lead the development of key metrics that accurately capture key performance indicators (KPIs) detailing overall program compliance and program effectiveness.
Manage the development and implementation of an industry standard risk framework, global security policy, standards, guidelines, and procedures to ensure ongoing maintenance of security.
Work with senior management and personnel to design and develop effective disaster recovery and business continuity plans.
Oversee security incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches, as necessary.
Work with outside consultants and vendors as appropriate for independent security audits.
Develop and implement an ongoing risk assessment program targeting information security and privacy matters, recommend methods for vulnerability detection and remediation, and oversee vulnerability testing.
Keep abreast of latest security and privacy legislation, regulations, advisories, alerts, and vulnerabilities.
Develop annual budget recommendations for security related capital and operational expenses, training, and staff needs.
Direct colleague link to the Head of Security for NHL Seattle, Seattle Ice Centre, and Seattle Storm.
Active participant of Seattle Center Campus Security, personnel, and processes.
Lead liaison to all high-profile visitors to the arena, including but not limited to: artists, partners, politicians, players.
Direct link and collaboration with the Seattle Center Police Department, State and Federal Agencies, first responders, emergency personnel and Third-Party Security (event support).
Collaborate with Oak View Group in securing Safety Act Certification by the official start of Arena Operations in 2021.
Curate a culture within the security department that prioritizes the Guest Experience and reinforces the Guest Services Program.
Required Experience & Qualifications:
10+ years’ experience with a corporation and/or law enforcement, military, intelligence, or private security organization.
Bachelor’s degree in an accredited university
Experience managing Event Security at large-scale events in a stadium or concert setting of a similar size (18,000 seats).
Developed and oversaw Emergency Evacuation Planning, Policies and Procedures.
Solid expertise of Closed-Circuit Television (CCTV) Systems.
Proven ability to think strategically with a willingness to roll up sleeves and execute on projects
Experience in relationship management including law enforcement, government agencies, and other partners.
Must be adaptable with the ability to work under pressure.
Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
Exceptional experience in leading, motivating and developing employees.
A high degree of personal integrity and consistently put the interests of the organization first.
Strong ability to support creative ideation to enhance brand equity while supporting company culture, values, and objectives.
Must be a fierce communicator and cross-organizational collaborator.
Preferred Experience & Qualifications:
Master’s degree in Security-related field.
Concert Security experience.
Previous leadership experience with NHL, NBA, WNBA, NFL security.
Previous experience in obtaining or maintaining Safety Act Certification.
PMP, CPP, PSP, or CISSP Certifications.
Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
Frequent bending, lifting 25-30 pounds, sitting, exposure to multiple external elements, extensive walking through the building
About Seattle Arena Company
A $930 million redevelopment of the New Arena at Seattle Center will transform a facility, formerly known as Key Arena, built originally for the 1962 Seattle World’s Fair into a world class, state-of-the-art City jewel and destination. Located in the heart of Seattle’s Uptown Neighborhood, the new venue will offer a truly unique and intimate experience for NHL, NBA, WNBA Seattle Storm, concerts and other entertainment events, while preserving the historic nature of Seattle Center and its surroundings. This project will be a completely new arena beneath its existing historic-landmark roof that will remain in place. Arena is under construction now, projected opening Summer 2021. 32nd NHL franchise will begin play in 2021-2022 season.